Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Disclaimer
Additional Information
Timeline
Generic

Joseph Fernandes

Palghar

Summary

Dynamic professional eager to leverage skills and abilities in a forward-thinking organization that fosters professional growth. Committed to resourcefulness, innovation, and adaptability in tackling challenges and driving success. Strong desire to contribute to team objectives while continuously enhancing personal and organizational capabilities. Passionate about creating impactful solutions that align with the company's vision and goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IDM Analyst

Tech Mahindra
01.2025 - 08.2025
  • On-Call IT Support for Access Issues Provide real-time assistance to agents during calls when they encounter technical or access-related problems.
  • Email-Based IT Assistance via Outlook Address and resolve IT queries and access issues communicated through Outlook emails.
  • Updating Application Access for Department Transfers Modify user permissions and application access when agents transition to different departments.
  • Revoking Access for Departing Employees Deactivate application access for agents who exit the organization to maintain data security.
  • Managing the IT Ticketing System Oversee the ticketing tool to log, monitor, and resolve access and IT service requests efficiently.
  • Maintaining Access Records in Excel Keep detailed and organized records of access requests and changes using Excel for reporting and audit purposes.

IT executive

WNS
06.2022 - 01.2025
  • Assisting users with their IT related queries by taking calls chats and mails
  • Providing l1 support to user's by using active directory via calls, chats and mails
  • Using Service desk portal to raise tickets and to manage the request which are raised by using ticketing tool

Education

B.Sc. - Information Technology

Mumbai University

Higher Secondary Certificate Exam - undefined

Secondary School Certificate Exam - undefined

Skills

  • Adaptability and quick learning capability
  • Good presentation, writing and editing skills
  • Basic skills in programming language like java and python
  • Teamwork
  • Good Communication

Certification

any course/certification

Hobbies and Interests

Online gaming

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and bear the responsibility for the correctness of the above-mentioned particulars.

Additional Information

I am enthusiastic and very fond of technologies in IT plus I am adaptive to learn new things in IT

Timeline

IDM Analyst

Tech Mahindra
01.2025 - 08.2025

IT executive

WNS
06.2022 - 01.2025

Higher Secondary Certificate Exam - undefined

Secondary School Certificate Exam - undefined

B.Sc. - Information Technology

Mumbai University

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