Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jayaram Alagarsamy

Jayaram Alagarsamy

Application Support
Mumbai

Summary

Application Support Engineer with hands-on experience in L1/L2 production support, Jira-based incident management, and system troubleshooting across Linux and Windows environments. Experienced in basic networking, log analysis, monitoring, and SQL queries for issue investigation. Recently started structured self-learning in DevOps tools and practices through a guided syllabus curated with online resources, and seeking a DevOps internship to build practical experience.

Overview

1
1
year of professional experience
4
4
Languages

Work History

Application Support Engineer

Jayaram Alagarsamy
Mumbai
12.2024 - Current
  • Provided L1/L2 application support for production environments
  • Tracked and resolved incidents and bugs using Jira within SLA timelines
  • Analyzed application issues and logs for basic root cause identification
  • Coordinated with development teams during issue resolution
  • Addressed technical issues and guided end users through resolution.

Education

BCA - Computers

S.I.C.E.S
Mumbai
01.2024

Class XII -

Maharashtra
Mumbai
01.2021

Class X -

Maharashtra
Mumbai
01.2018

Skills

Operating Systems

Application & Production Support

Networking

DBMS

DevOps (Learning – Self)

Accomplishments

Supported team coordination by helping manage schedules and sharing insights to improve application performance

Timeline

Application Support Engineer

Jayaram Alagarsamy
12.2024 - Current

BCA - Computers

S.I.C.E.S

Class XII -

Maharashtra

Class X -

Maharashtra
Jayaram AlagarsamyApplication Support