JUVERIYA SHAIKH
Pune
Summary
Seasoned Customer Associate with 2.9 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Experienced Customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Amazon Development Center
06.2024 - Current
- Handled customer complaints for Amazon U.S and Canada professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate
Concentrix Corporation
09.2022 - 06.2024
- Handled customer complaints of Amazon germany and U.K professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
BBA - Human Resources Management
Savitribai Phule University
Pune 04.2001 -
HSC - Science
Poona College
Pune, India 04.2001 -
SSC -
St. Clares Girls High School
Pune, India 04.2001 -
Skills
Customer support
Customer service
Team collaboration
Problem resolution
Customer complaint resolution
Complaint handling
Customer relationship management (CRM)
Quality assurance
Employee management
Trading
7 years experience in trading
Timeline
Customer Service Associate
Amazon Development Center
06.2024 - Current
Customer Service Associate
Concentrix Corporation
09.2022 - 06.2024
BBA - Human Resources Management
Savitribai Phule University
04.2001 -
HSC - Science
Poona College
04.2001 -
SSC -
St. Clares Girls High School
04.2001 -
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