Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jyoti Gurupag

Banking Relationship Manager
Mumbai

Summary

Dynamic professional with a proven track record at ICICI Bank Ltd, excelling in sales strategies and customer relations. Leveraged CRM expertise to enhance client satisfaction and drive product cross-selling, achieving significant sales growth. Recognized for adaptability and problem-solving skills, fostering team performance and customer loyalty in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Deputy Manager

ICICI Bank Ltd
05.2014 - 12.2023
  • Performed responsibilities of selling banking products and services as well as sourcing and maintaining relationship with customers.
  • completed the assigned task of providing financial advice to customers in choosing financial products and services
  • Assisted customers with checking balances, responded to questions about accounts, resolved complaints,and supported on-line banking transactions
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Connected with account representatives to promote bank products.
  • Maintained in-depth understanding of bank operations, products, and services.
  • Implemented cross-selling techniques throughout the branch, encouraging customers to explore additional products for an increase in overall sales figures.
  • Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

Customer Service Representative

Firstsource Solutions Pvt.Ltd
04.2011 - 02.2019
  • · Taking calls for bill payments from the B2B customers
  • · Handling queries and following up with regional managers and higher management for the resolution
  • · Monitoring reviews and audits
  • · Preparing training plan for the associates who needs an improvement and to make sure increase in teams performance
  • · Taking personal trainings of associates whenever required
  • · Setting targets for associates for interpersonal growth
  • · Worked as Quality Assistant
  • · Worked for retention department to retain customers having higher retention rate

Education

PGDM in Banking - Banking And Finance

Manipal University of Management
Bengaluru, India
04.2001 -

Bachelor in Commerce(Banking & Insurance) - Banking & Insurance

Seva Sadan Institute of Management
Ulhasnagar, India
04.2001 -

High School Diploma -

SICES College
Ambarnath, India
04.2001 -

Skills

Operations management

Sales and marketing

Sales strategies

Sound skills in sales

Problem-solving

Decision-making

Customer relations

Adaptability and flexibility

Timeline

Deputy Manager

ICICI Bank Ltd
05.2014 - 12.2023

Customer Service Representative

Firstsource Solutions Pvt.Ltd
04.2011 - 02.2019

PGDM in Banking - Banking And Finance

Manipal University of Management
04.2001 -

Bachelor in Commerce(Banking & Insurance) - Banking & Insurance

Seva Sadan Institute of Management
04.2001 -

High School Diploma -

SICES College
04.2001 -

Similar Profiles

CREATE PROFILE
Jyoti GurupagBanking Relationship Manager