Jyoti Pawar

• Managed enterprise customer portfolios, driving retention through proactive relationship management and issue resolution.
• Coordinated cross-functional teams to resolve service escalations and maintain customer satisfaction.
• Monitored account health, identifying renewal risks and implementing corrective action plans.
• Guided customers on telecom solutions, service usage, and contract alignment to support business outcomes.
• Partnered with sales and operations to uncover expansion opportunities within existing customer base.

• Led service delivery operations, resolving escalations and maintaining SLA adherence across enterprise accounts.
• Coordinated cross-functional teams to expedite fault resolution and improve customer experience.
• Monitored ticket queues, prioritized incidents, and ensured timely closure through CRM and service desk workflows.
• Reviewed service performance reports to identify recurring issues and implement corrective actions.
• Streamlined escalation handling by aligning NOC, field teams, and internal support functions.

• Worked as an off-roll employee for Tata Tele Services.
• Handled all backend activities for retail broadband customers, along with the end-to-end resolutions.
• Handled the appellate desk, along with social media and MD desk escalations.
• Assisted with day-to-day operations, working efficiently and productively with all cross functional team members.

Worked

• Worked as an off-role employee for Tata Tele Services.
• Handled all the backend activities for retail broadband customers, along with the end-to-end resolutions.
• Handled the appellate desk, along with social media and MD desk escalations.
• Assisted with day-to-day operations, working efficiently and productively with all cross-functional team members.

• Worked as an off-role employee for Tata Tele Services.
• Handled all the backend activities for retail broadband customers, along with the end-to-end resolutions.
• Handled the appellate desk, along with social media and MD desk escalations.
• Assisted with day-to-day operations, working efficiently and productively with all cross-functional team members.

• Worked as an off-role employee for Tata Tele Services.
• Handled all the backend activities for VSNL customers, along with the end-to-end resolutions.
• Assisted with day-to-day operations, working efficiently and productively with all cross-functional team members.

• Handled the email process for Nodal ID for the Tata Tele Services process.
• Managed Service requests raised by customers, ensuring accurate resolution and timely follow-up across service workflows.
• Coordinated cross-functional teams to resolve escalations and maintain service-level commitments.