JYOTI SHILWANT
Admission Counselor
Pune
Summary
Proven leader in branch development with a track record of enhancing profitability and expanding market share for Bansal Classes Private Ltd. Expert in operations management and client relationship building, achieving significant revenue growth. Skilled in sales presentations and staff development, consistently exceeding performance metrics. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
Work History
Branch Development Manager
Bansal Classes Private Ltd.
07.2022 - Current
- Resolved escalated customer and associate issues and counseled associates.
- Maintained relationships with business partners to assist customers with complex financial needs.
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
- Participated in industry events as a representative of the organization, positioning our brand as an industry leader within the region.
- Leveraged innovative technology solutions to automate manual tasks, increasing staff productivity and freeing up time for more value-added activities.
- Negotiated contracts with suppliers to secure favorable terms that benefited the organization''s bottom line.
- Led market-wide training initiatives.
- Managed a portfolio of high-value accounts, ensuring client retention and revenue growth.
- Strengthened relationships with key clients through regular meetings, updates, and followups.
- Enhanced customer satisfaction with effective communication and problem-solving skills.
- Oversaw all aspects of branch operations, including staffing, budgeting, performance management, and compliance activities.
- Conducted comprehensive market research to identify gaps in service offerings, leading to improved product development efforts.
- Mentored and developed team members to help them achieve their professional goals.
- Developed sales strategies to target key industry sectors and increase overall revenue generation.
- Increased branch profitability by developing and implementing strategic growth plans.
- Expanded market share by identifying new business opportunities and potential partnerships.
- Implemented targeted marketing campaigns for increased brand visibility in the local market area.
- Monitored competitor activity to identify market trends and inform strategic decisionmaking.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders
- Resolved escalated customer and associate issues and counseled associates
- Maintained relationships with business partners to assist customers with complex financial needs
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements
Relationship Manager
Mahalaxmi Automobiles
02.2022 - 06.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Senior Counselor
Bansal Classes Private Ltd.
04.2021 - 01.2022
- Established a safe and supportive environment for open discussions, promoting personal growth.
- Collaborated with interdisciplinary teams to ensure coordinated care for clients'' needs.
- Worked with clients to help them resolve behavioral, social and personal problems.
- Mentored junior counselors by offering guidance on clinical practice standards, ethical considerations, and self-care strategies for maintaining work-life balance as professionals in the field of mental health counseling.
- Developed comprehensive treatment plans to address clients'' unique needs and goals.
- Contributed to staff meetings by sharing insights into current trends and emerging issues in the field of mental health counseling.
- Facilitated group therapy sessions, fostering a sense of community among participants.
- Conducted assessments and evaluations to determine appropriate counseling interventions.
Team Leader
Home Rewise Education & Fast Learn India Org
01.2017 - 04.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
No Degree - COMMERCE
MAHARASHTRA H.S.C. BOARD
Pune, India 04.2001 -
No Degree - 10th Standard
MAHARASHTRA S.S.C. Board
Pune, India 04.2001 -
Skills
Branch operations
Operations Management
Sales management
Staff Training and Development
Sales operation
Sales Planning
Sales team training
Sales Presentations
Client Relationship Management
Sales Reporting
Market Research
Sales process
Sales Tracking
Territory sales management
Sales processes
Marketing strategy
Relationship Building
Promotional sales events
Rapport and relationship building
Timeline
Branch Development Manager
Bansal Classes Private Ltd.
07.2022 - Current
Relationship Manager
Mahalaxmi Automobiles
02.2022 - 06.2022
Senior Counselor
Bansal Classes Private Ltd.
04.2021 - 01.2022
Team Leader
Home Rewise Education & Fast Learn India Org
01.2017 - 04.2021
No Degree - COMMERCE
MAHARASHTRA H.S.C. BOARD
04.2001 -
No Degree - 10th Standard
MAHARASHTRA S.S.C. Board
04.2001 -
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