Jyotiba Bhandarkavate
Information Technology
Chinchwadgaon
Summary
To secure a challenging position in the IT industry that leverages my expertise in network engineering, troubleshooting, and system integration. I aim to contribute to organizational success through my knowledge of advanced networking protocols, diagnostic tools, and IT infrastructure management, while continuing to enhance my skills and achieve professional growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Systems Engineer
Tata Consultancy Services
Pune
01.2022 - Current
- · Trouble shooting and problem solving of BT IP Trade components (Turrets, TPO and TSS)
- · Moving, Adding, Changing and Deleting Extensions.
- · Configuration of user features such as speed dial, call forwarding, transfer, Call Park, call pickup, call forward, Extension mobility.
- · Monitoring and troubleshooting of Voice Gateways and call signaling protocols on Voice Gateways H.323 and SIP.
- · Configuring and troubleshooting Voice Mail Issues.
- · phones. Configuring Third Party SIP
- · Level 1 to Level 3 Technical Support for BT Trading and Command Product, providing troubleshooting and resolution for system issues.
- · Provide L1 and L2 Technical Support for VFC, Verint, Redbox, NICE, AudioCodes SBC, Vega when integrated with BT Trading and Command Platform.
- · Troubleshoot issues between Session Manager and third-party components like Voice Recorder (Nice NTR, Verint, Redbox), Media Server, and Voice Gateways.
- · L1 and L2 diagnostics in case of recording failure in the trading floor. Coordinated with Client/Partner to restore the service and determine the cause of failure.
- · Handle Customer escalations and P1 incidents, ensuring timely resolution.
- · Troubleshooting and Debugging Logs using various tools, including analyzing Wireshark traces and Syslog Viewer.
- · Manage escalations to R&D and follow up on bug fixes.
Network Engineer
Wipro Technologies
Pune
03.2016 - 01.2022
- · Being a config Engineer, primary job is to make sure that the base configuration is done without any failure during RTT.
- · Working as WAN configuration engineer (RTT specialist).
- · Experience in DHCP, DNS, AD, SMTP, IMAP, FTP, TCP/IP, LAN, WAN.
- · Helping team members to resolve critical issues, testing activities
- · Progressing ASA, BASE, G& C and VPN tasks on daily basis for different circuit types like Ethernet, HYBRID VPN, WebVPN, DSL, Lease Line, MFR.
- · Familiarity with Cisco equipment’s like ISR4321, ISR4331, ISR4431, ISR4451, ASR1001- X, ASR1002-X, 881, C891F-K9, CISCO1921.
- · Responsible for working on products like aggregated Ethernet, point to point, HVPN, DSL, ADSL, VDSL, leased line (E1, T1, E3, T3, serial interface).
- · For managed customers the customer device configuration is to be carried out.
- · Responsible for working activation and pretest of the circuit.
- · Configuration of BGP.
- · Troubleshoot port configuration with support of different ISP providers.
- · Knowledge of IP/MPLS and MPLS based VPNs, Network Fundamentals, Routing protocols switching and migration. Configuration and troubleshooting skills on Cisco routers.
- · Interacting with BT customers across the globe to troubleshoot various issues.
Education
Bachelor of Science - Computer Science
H.S.C From Latur Divisional Board
Latur 03.2011 - 03.2014
Skills
- Experience in WAN configuration as an RTT Specialist
- Well-versed in protocols like DHCP, DNS, AD, SMTP, IMAP, FTP, and LAN/WAN technologies
- Proficient in products such as aggregated Ethernet, DSL, ADSL, VDSL, and leased lines
- Configuration and troubleshooting of BGP and MPLS-based VPNs
- Interaction with global clients to resolve escalations and critical incidents
Certification
CCNA Routing & Switching Certified Cisco ID: CSCO13347362
Timeline
Systems Engineer
Tata Consultancy Services
01.2022 - Current
ITIL V3 Foundations Certified – Axelos International
03-2020
CCNA Routing & Switching Certified Cisco ID: CSCO13347362
07-2019
Network Engineer
Wipro Technologies
03.2016 - 01.2022
Bachelor of Science - Computer Science
H.S.C From Latur Divisional Board
03.2011 - 03.2014
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