Results-driven Senior Commercial Executive with 10+ years of experience in the FMCG industry, specializing in claims management, damaged goods returns, vendor negotiations, and financial reconciliation. Skilled in streamlining claim processes, ensuring timely settlements, and optimizing cost recovery. Adept at coordinating with internal teams and external stakeholders to maintain seamless operations and compliance with company policies.
Claim Management:
Manage the end-to-end claims process for damaged, defective, and quality-issue stock across multiple FMCG product categories.
Collaborate with suppliers, distributors, and logistics teams to ensure smooth processing and resolution of claims.
Analyze claims data to identify patterns, reduce losses, and improve cost recovery.
Ensure compliance with company policies and regulatory requirements in claims settlement.
Maintain accurate documentation and generate reports for management review.
Utilize ERP/SAP systems for claim entries, tracking, and reconciliation.
Billing and Depot Operation :
Manage end-to-end billing processes, ensuring accurate invoicing and timely dispatch of goods.
Oversee depot operations, including stock management, inward and outward logistics.
Ensure compliance with GST, E-way bills, and other statutory requirements.
Claims Processing – Efficient handling of claims from initiation to resolution
Quality Control & Compliance – Ensuring adherence to company policies and regulatory requirements
Data Analysis & Reporting – Using data to track claims trends and improve processes
ERP/CRM Software Proficiency – Experience with claims management systems (eg, ERP, Tally, Tally Prime)