Kajal Kumari

Abbott Laboratories (Life Sciences)

• Acted as the primary liaison between business stakeholders, vendors, and technical teams for critical Product Information Management applications.
• Supported migration from EnterWorks PIM to Salsify PIM by validating business rules across 4,000+ product attributes.
• Managed cutover and decommissioning activities, and ensured a successful platform transition.
• Performed root cause analysis and drove issue resolution to ensure application stability and business continuity.
• Created functional documentation and conducted knowledge transfer sessions to improve operational efficiency.

Bank of Montreal (AML & Fraud Systems)

• Acted as the Offshore Lead for mission-critical AML and fraud applications.
• Led incident resolution and problem management activities, ensuring compliance with service level agreements (SLAs) to maintain operational integrity.
• Conducted root cause analysis and prepared change summaries by analyzing application behavior and data flows, supporting informed decision-making.
• Collaborated with business, development, and onshore teams to ensure operational stability and regulatory compliance.
• Mentored junior members, enhancing their knowledge of best practices and industry standards.

British Telecom.

• Developed and maintained scalable rating and billing web applications using Java, Spring Boot, and the JSP Framework.
• Integrated RESTful APIs, enhancing application functionality and performance.
• Built backend services, automating manual business processes, to improve operational efficiency.
• Designed UI components using HTML, CSS, JavaScript, and Bootstrap.
• Worked with Oracle databases, and optimized SQL queries.
• Supported deployments, conducted defect analysis, facilitated UAT activities, and led client demonstrations.
• Created user guides and functional documentation.