Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kajal Pandit Patil

Kajal Pandit Patil

Relationship Banking Manger
Boisar

Summary

A highly organized and hard-working individual looking for a responsible position to gain practical experience.

Banking professional equipped with strong background in client relationship management and financial advisory. Known for delivering customized banking solutions and cultivating enduring client relationships. Team-oriented and results-driven, ensuring adaptability to evolving client needs and organizational goals. Proficient in financial analysis and customer service excellence.

Overview

5
5
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Relationship Banking Manager

ICICI Bank
Virar
09.2024 - Current
  • Joined Icici Bank as (Deputy manager- I )
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Handling Preferred portfolio customer(HNW Customers) of the branch, as their Relationship Manager.
  • Being a one point contact service person in term of liability and asset products so that our bank remains the primary bank for the portfolio customer.
  • Responsible for cross-sell of third party products like Mutual fund, Investments to the HNI and HNW customers of the bank.
  • Penetration of products across family group.
  • Ensuring achievement of income plans and benchmarks from portfolio.
  • Ensuring to provide a better banking solution to the portfolio customer within minimum TAT.
  • Responsible for enhancement of relationship by cross-selling products and services as per the profile and need of the customer.
  • Utilizing the sales resources (BDR or COEX or Asset Co-originator) for optimal sales support.

Sales Executive - Personal Loan Department

HDFC BANK
Boisar
02.2020 - 08.2024
  • Evaluated loan applications and supporting documentation to determine customer creditworthiness and risk level.
  • Provided guidance and advice to customers on loan options and terms.
  • Prepared loan documents and coordinated loan closings.
  • Followed up with customers to ensure loan payments were made on time.
  • Resolved customer complaints or concerns related to loan products or services.
  • Maintained accurate and up-to-date loan records and files.
  • Collaborated with other bank departments to ensure smooth operations and customer satisfaction.
  • Met sales targets and contributed to the growth of the loan portfolio.
  • Consistently exceeded monthly sales targets by 85%
  • Improved loan closing process by implementing a new digital system, resulting in a 95% reduction in processing time
  • Recognized as a top performer in the Personal Loan Department for two consecutive quarters
  • Promoted banking products such as credit cards, insurance, savings accounts, and investment products to existing customers
  • Developed and maintained positive relationships with customers to encourage repeat business and referrals

Education

MBA - Marketing

SAS INSTITUTE OF MANAGEMENT

Bachelor of Banking and Insurance -

VIVA COLLEGE
Virar

Class - XII - undefined

M.K JUNIOR COLLEGE

Class - X - undefined

DR. HOMI BHABHA VIDYALAYA

Skills

  • MS-OFFICE

  • Tally ERP-9

  • Problem Solving

  • Teamwork

  • Online Marketing

Certification

PROBE, A three months certification in Retail Banking from Bankedge – academy for banking and finance. Gained knowledge about various aspects of Banking operations.

Personal Information

  • Date of Birth: 09/02/99
  • Gender: Female
  • Marital Status: Married

Timeline

Relationship Banking Manager

ICICI Bank
09.2024 - Current

Sales Executive - Personal Loan Department

HDFC BANK
02.2020 - 08.2024

Class - XII - undefined

M.K JUNIOR COLLEGE

Class - X - undefined

DR. HOMI BHABHA VIDYALAYA

MBA - Marketing

SAS INSTITUTE OF MANAGEMENT

Bachelor of Banking and Insurance -

VIVA COLLEGE

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Kajal Pandit PatilRelationship Banking Manger