KAJAL TIWARI
Customer Service Executive
Mumbai
Summary
Results-driven Operations Manager with proven expertise in process improvement, customer satisfaction, and performance analysis. Led initiatives that optimized supply chain efficiency and enhanced service delivery. Handle customer disputes and cost-related queries to enhance NPA.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Associate Executive
CMA CGM GLOBAL PVT LTD
01.2024 - Current
- Managed client relationships, ensuring high satisfaction through tailored solutions and support.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Collaborated with cross-functional teams to enhance operational workflows and service delivery.
- Coordinated import processes to ensure compliance with regulations, export work, disputes, customer relationships, documentation, and booking procedures.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Developed and implemented strategic logistics plans to optimize supply chain efficiency.
- Analyzed market trends to inform decision-making and improve competitive positioning.
- Managed import work, export work, disputes, customer relationships, documentation, and booking procedures.
- Engaged with customers to understand their needs and preferences with customers to build connections and nurture relationships.
- Interacted well with customers to build connections and nurture relationships.
Education
BBA - Accounting, Banking And Management
Keerelaya Samajan Model College
Mumbai, India 04.2001 -
Skills
Operations management
Project management
Supply chain management
Performance analysis
Process improvement
Market analysis
Financial modeling
Strategy development
Administrative coordination
Client engagement
Customer-oriented
Staff training
Problem resolution
Interpersonal skills
Leadership & Teamwork
I believe effective leadership is about guiding, supporting, and empowering a team to achieve shared goals. I take initiative when needed, communicate clearly, and encourage collaboration by valuing everyone's ideas and perspectives. I am comfortable leading projects, coordinating tasks, and making decisions while remaining open to feedback.
Timeline
Associate Executive
CMA CGM GLOBAL PVT LTD
01.2024 - Current
BBA - Accounting, Banking And Management
Keerelaya Samajan Model College
04.2001 -