Kalpesh Maheshwar Patil
Team Lead - Operations
Thane
Summary
Results-driven professional with over 6 years of experience in managing teams and optimizing AML/KYC operations through strategic process improvements. Expertise in executing risk-based client reviews while ensuring compliance with global regulatory standards, alongside conducting thorough sanctions, PEP, adverse media screenings, and OFAC list searches. Proficient in developing advanced Excel dashboards and collaborating with management to implement operational enhancements that drive efficiency. Proven ability to conduct regular audits and calibrations, ensuring accurate screening results and significantly reducing false positives, thereby strengthening the overall risk management framework.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Team Lead - Client Onboarding
CIFDAQ BLOCKCHAIN ECOSYSTEM
11.2024 - Current
- Executed end-to-end KYC onboarding and periodic reviews for global corporate clients, including CDD/EDD, ownership verification, and risk classification across various jurisdictions. Conducted sanctions, PEP, and adverse media screening.
- Reviewed complex corporate documentation, such as Articles of Incorporation, Operating Agreements, Board Resolutions, and ownership structures, to ensure compliance with internal and regulatory standards.
- Collaborated with internal stakeholders to address KYC documentation gaps, aged cases, and complex wire-related queries within SLA timelines.
- Performed ownership unwrapping and UBO screening to identify PEPs, RCAs, and entities linked to high-risk jurisdictions and industries.
- Ensured alignment with global regulatory standards, including the USA PATRIOT Act, FATF, SEC, and FINRA guidelines.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Assistant Manager
WNS Global Services
09.2023 - 09.2024
- Led a team of 25 members, providing ongoing training, and keeping daily task records. Built Excel dashboards to track quality and team performance.
- Used advanced Excel skills—such as macros, VBA, and pivot tables—to automate updates and get real-time insights.
- Prepared weekly, monthly, and quarterly review slides to show team highlights and business impact.
- Compiled weekly reports on team resources and task priorities to ensure timely processing. Worked with team leaders and managers to spot quality issues, and fix them. Collaborated with senior management, business teams, other departments, and clients to follow AML and KYC rules, and regularly review team performance for improvements. Led teams in checking and reviewing client data, finding high-risk cases, and ensuring regulatory standards are met.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Lead Associate
WNS Global Services
09.2022 - 09.2023
- Managed KYC processes by documenting and validating client information using research and internal databases.
- Performed periodic KYC remediation, updating profiles, and risk rankings per regulatory changes. Monitored LexisNexis and Google for negative news and adverse media to enhance risk assessments.
- Coordinated with internal teams to verify updated documentation, and maintain accurate records. Conducted quality audits for screening matches. Reviewed random samples to identify discrepancies and ensure policy compliance.
- Implemented corrective measures from audit findings, and provided team feedback. Managed team performance, identified training needs, and ensured that necessary training was conducted.
- Improved performance by managing the bottom quartile, and taking corrective actions.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Coordinated weekly meetings for internal and external groups.
Senior Associate
WNS Global Services
09.2021 - 09.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Conducted quality audits for key clients and developed root cause analysis (RCA) for process improvement.
- Conducted comprehensive reviews of existing KYC documents, expertly performing gap analysis in strict alignment with regulatory requirements.
Associate
WNS Global Services
09.2020 - 09.2021
- Completed production targets while maintaining high accuracy and meeting SLA requirements.
- Mentored 10+ new hires, tracked their daily performance, and provided guidance on quality.
- Ensured unwavering compliance with AML laws, regulations, guidelines, written procedures, OFAC, CIP, KYC, and Customer requirements.
Education
Bachelor of Engineering - Computer Engineering
Savitribai Phule University Pune
04.2022
Skills
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Employee Scheduling
- Resource Allocation
- Workload Management
- Training and mentoring
- Escalation Management
- Performance Metrics
- AML & KYC Compliance
- Data Analysis & Reporting
- Stakeholder Collaboration
- Microsoft Excel
- CRM Systems
- Workforce Management Software
- Microsoft PowerPoint
Timeline
Team Lead - Client Onboarding
CIFDAQ BLOCKCHAIN ECOSYSTEM
11.2024 - Current
Assistant Manager
WNS Global Services
09.2023 - 09.2024
Lead Associate
WNS Global Services
09.2022 - 09.2023
Senior Associate
WNS Global Services
09.2021 - 09.2022
Associate
WNS Global Services
09.2020 - 09.2021
Bachelor of Engineering - Computer Engineering
Savitribai Phule University Pune
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