Kannan Mohandass

BUSINESS HEAD – Franchise Sales, Operations & Expansion

15/09/2025 – Present

• Leading business operations, franchise development, and expansion across Tamil Nadu, Kerala, and Sri Lanka.
• Driving franchise sales and strategic business growth for FOFO and FOCO models.
• Managing the complete franchise lifecycle, including lead generation, commercial negotiations, onboarding, and partner relationship management.
• Spearheading new outlet expansion through market analysis, site selection, financial feasibility, and launch execution.
• Overseeing operations and ensuring SOP compliance, profitability, and superior customer experience across multiple locations.
• Collaborating with marketing, supply chain, and finance teams to maximize sales and improve unit economics.
• Managing P&L, budgeting, cost optimization, and revenue enhancement initiatives.
• Leading local store marketing, aggregator partnerships, and promotional campaigns to drive customer acquisition and retention.
• Building and mentoring cross-functional teams to support scalable growth and operational excellence.
• Responsible for achieving sales targets, outlet profitability, and strengthening brand presence in assigned territories.
• Spearheaded strategic initiatives that enhanced operational efficiency and improved overall service delivery.
• Directed cross-functional teams to develop and implement innovative marketing strategies, driving brand awareness.
• Leveraged data analytics to refine business processes, resulting in optimized resource allocation and reduced costs.
• Cultivated key partnerships with suppliers, enhancing product offerings and increasing competitive advantage in the market.

• Executive leader overseeing governance, operations, sales, truck business, HoReCa, and corporate channels across India.
• Spearheaded aggressive expansion initiatives, launching new stores and operational hubs in multiple regions, strengthening Fasta Pizza's footprint as a fast-emerging QSR brand.
• Established and enforced governance frameworks, operational SOPs, and compliance protocols to ensure operational excellence and regulatory adherence.
• Led cross-functional teams across operations, marketing, finance, and supply chain to drive business growth and operational alignment.
• Directed large-scale project rollouts, managing end-to-end new store openings — from market research, site selection, procurement, manpower deployment, to launch execution.
• Optimized operations to improve store profitability, reduce operational costs, and drive sustainable margin growth.
• Implemented digital reporting systems, real-time analytics dashboards, and process automation for better decision-making and operational visibility.
• Mentored senior regional teams, nurturing leadership capabilities and building a high-performance operations culture.
• Acted as the key advisor to the Board, reporting on business performance, operational risks, and expansion strategies.

• Directed full-city operations across three leading brands, overseeing P&L management, store growth, and profitability improvement.
• Transformed multiple underperforming stores into profitable units, driving 20% consistent monthly sales growth across clusters.
• Led new store launches and operational expansions by conducting market studies, hiring and training staff, and ensuring brand standards were met.
• Strengthened local store marketing initiatives and aggregator partnerships to boost brand visibility and revenue.
• Managed city-wide procurement, inventory forecasting, and vendor negotiations to ensure uninterrupted operational support.
• Built high-performing leadership teams through coaching, mentoring, and performance-driven development.

• Led both Operations and Training functions across the Tamil Nadu region for Retail and VAAS business units, ensuring seamless integration between store execution and staff capability development.
• Spearheaded operational excellence programs while directly managing field training initiatives to strengthen frontline execution and service standards.
• Successfully launched new products across the region, enhancing the brand portfolio and driving customer engagement.
• Fast-tracked internal promotion by consistently delivering strong operational and leadership performance.
• Identified, coached, and promoted high-potential team members, strengthening the leadership pipeline and succession planning for the region.
• Designed and implemented certification and training programs for both internal teams and external partners to standardize operations and improve store-level KPIs.
• Led monthly operational audits and action planning, utilizing findings to enhance operational compliance and guest satisfaction.
• Initiated major process improvements that reduced operational complexity, improved workflow efficiencies, and enhanced store profitability.

• Delivered consistent operational excellence across multiple stores, maintaining leadership in sales, service quality, and customer satisfaction.
• Streamlined inventory, vendor management, and staffing strategies, enhancing operational efficiency and profitability.
• Trained and mentored junior managers, creating a leadership pipeline to support business growth.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Revamped operational workflows to drive sales growth, customer service excellence, and cost control.
• Achieved 100% scores in mystery shopper audits, reflecting superior guest experience delivery.

Took responsibility for dining and delivery orders, ensuring adherence to SOP and providing excellent customer service.

Handled guest complaints as opportunities, providing personalized service that converted them into regular customers.

Assigned daily tasks to team members to optimize workflow and ensure restaurant cleanliness.

· Maintained all raw, dry, PRP and cooked as per standard temperature and was very cautious in maintaining the high standard on preparing good, quality and 100% safe food.

· Maintained CPD (cost per delivery) for the store by tracking no. Of deliveries and petrol cost of individual bikes.

Started career as pizza delivery boy, promoted to Assistant Manager due to performance and dedication.