Karan Rajbhar
Gondia
Summary
Highly motivated Support Engineer with comprehensive experience in process improvement, incident and change management and monitoring tools. Exceptionally talented at investigating, troubleshooting, identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and management capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Engineer
Tata Consultancy Services Limited
03.2021 - Current
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Actively contributed to Agile team, ensuring timely resolution of issues and seamless delivery of support services across multiple sprints, with focus on continuous improvement and customer satisfaction
- Understanding and experience of modern SDLC processes and tooling
- Follow the Scrum methodology and participate in the various Scrum meetings as a cross-functional & cross- component team member
- Working with dev team for handing-off or taking overactive support issues and creating knowledge base
- Incident management, troubleshooting and root cause analysis for critical production issues
- Collaborate with software development team, internal users, and clients to enhance application performance
- Software deployment support in production environments
- Customer notification and workflow coordination and follow-up to maintain service level agreements or SLA
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Assist with day-to-day monitoring and support of our Dev / Prod
- Handled database tasks, including managing space utilization, debugging deadlocks, and executing SQL queries to resolve data-related issues
- Worked with international team's and across globe with NA, EU and EMEA regions
- Directed outage management efforts, including notifying business units, coordinating with relevant teams, and providing actionable data and updates
- Provided comprehensive support for Autosys job monitoring, troubleshooting job failures, and ensuring timely execution of scheduled tasks
- Ensured application uptime and stability through proactive system checks
- Provided 24/7 support for critical financial applications, ensuring system availability and quick resolution of issues to minimize business impact
- Monitored system alerts and performance metrics using tools like Sockeye and Watchtower, ensuring prompt response to incidents
- Executed routine system maintenance tasks, including file transfers, log retrieval, and basic database operations (updates and queries)
- Familiar with version control systems such as GIT
- Leveraged Unix CLI for file management, log retrieval, and server monitoring
- Supported disaster recovery (DR) activities by participating in regular DR drills and validating application failover procedures
- Led Disaster recovery (DR) tests, overseeing process of switching to backup servers and verifying system stability during server outages
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Trained junior engineers on best practices related to production management, providing guidance and mentorship for their professional growth.
- Tools: - Sockeye, Avaya One X, DB Artisan, ServiceNow, Putty, Watchtower, VS code, Sockeye, CheckNanny, ServiceNow, DB Artisan, Salesforce, Terminal
Internship Student
The Spark Foundation - Empowering Educators Around The World
11.2020 - 12.2020
- Learn basic of Industry Standards.
- Explored new technologies i.e. Data science and approaches to streamline processes.
- Prepared project presentations and video demonstration.
Education
Bachelor of Engineering - Computer Technology
Manoharbhai Patel Institute of Engineering &Technology
Gondia, Maharashtra, India05.2019
Diploma - Information Technology
Government Polytechnic, Gondia
Gondia, Maharashtra, India04.2016
Higher Secondary -
Shree Gurunanak High School, Gondia
Gondia, Maharashtra, India05.2013
Skills
- Unix
- SQL
- ServiceNow
- Technical Analysis
- Risk Management
- Incident Management
- Business Continuity
- Performance Optimization
- Impact Assessment
- Disaster Recovery
- Root Cause Analysis
- Performance Tuning
- Continuous Improvement
- Technical Support and Assistance
- Problem-solving abilities
- Critical Thinking
Certification
- Microsoft Certified: Azure AI Engineer Associate
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Azure Fundamentals.
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Accomplishments
- TCS: Got 5/5 performance rating for two consecutive years 2021-2023
- TCS: Awarded “On-the-spot award” for providing proactive solution to a production issue
Timeline
System Engineer
Tata Consultancy Services Limited
03.2021 - Current
Internship Student
The Spark Foundation - Empowering Educators Around The World
11.2020 - 12.2020
Bachelor of Engineering - Computer Technology
Manoharbhai Patel Institute of Engineering &Technology
Diploma - Information Technology
Government Polytechnic, Gondia
Higher Secondary -
Shree Gurunanak High School, Gondia
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