Karan Waghmare
Pune
Summary
AWS Certified with 7+ years at Amazon, blending customer service, backend operations, and cloud support. Worked 20 months in an interim AWS Cloud Support role, handling infrastructure setup and deployment. Was looking to move into a permanent AWS role, but the positions were outside Pune and I preferred to stay local. After leaving Amazon, I completed my AWS certifications and upskilled in Ansible, Jenkins, and Docker. Now seeking a full-time AWS/cloud role to apply my skills and grow further.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relation Advisor
TECH MAHINDRA
12.2024 - Current
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Provided personalized assistance to customers by actively listening and understanding their unique needs and preferences.
CAP Associate
AMAZON
11.2018 - 07.2024
- Provided front-line support to abusive customers via chat and email process
- Reduced the concession ratio through effective conflict resolution
- Acted as a primary contact for customer queries, ensuring satisfaction and loyalty through expert guidance
AWS Cloud Support (Interim Role)
AMAZON
03.2021 - 02.2023
- Took initiative to support internal AWS migration projects, setting up VPCs, EC2, S3, Auto Scaling, Load Balancer, and IAM roles
- Created infrastructure from scratch using best practices for high availability, cost optimization, and security compliance
- Implemented SNS for system alerts, CloudWatch for monitoring, and Route 53 for DNS and failover configurations
- Collaborated with internal teams across North America and APAC to ensure seamless deployment and performance
- Balanced core business responsibilities with cloud-based solutions, demonstrating cross-functional ability and growth mindset
Customer Service Representative
AMAZON
04.2017 - 11.2018
- Assisted customers with inquiries about orders, complaints, product issues via email and chat
- Delivered technical assistance to Alexa customers, troubleshooting and resolving complex issues
Education
Bachelor of Commerce -
Himalayan University
Distance Learning02.2023
Skills
- AWS (EC2, S3, VPC, IAM, Route 53, CloudWatch, Auto Scaling)
- DevOps Tools (Jenkins, Git, GitHub, Maven, Docker)
- Load Balancer & NAT Gateway Setup
- Basic Networking (Subnets, IGW, Security Groups)
- Problem Solving & Troubleshooting
- Good Communication & Teamwork
Certification
- AWS Cloud Practitioner
- AWS Solution Architect - Associate
Hobbies
Gym, Cooking and Household work.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Relation Advisor
TECH MAHINDRA
12.2024 - Current
AWS Cloud Support (Interim Role)
AMAZON
03.2021 - 02.2023
CAP Associate
AMAZON
11.2018 - 07.2024
Customer Service Representative
AMAZON
04.2017 - 11.2018
Bachelor of Commerce -
Himalayan University
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