KAREEN KAUR CHUGH
Mumbai
Summary
I'm a motivated professional with extensive experience in sales, events, and hospitality. Skilled in client relationship-building, I excel in understanding their needs, and employing strong interpersonal and persuasive abilities. I approach challenges with a positive attitude and effective problem-solving skills, committed to delivering exceptional service and fostering positive relationships with clients and colleagues.
Beyond work, I enjoy sports, travel, and reading.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Executive
Anantara Jewel Bagh Jaipur
Jaipur
01.2025 - Current
- Managed a portfolio of accounts to achieve long-term success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Contacted current and potential clients to promote products and services.
- Enhanced product knowledge through continuous learning and professional development activities.
Catering Sales Executive
novotel mumbai international airport
Mumbai
12.2023 - 12.2024
- Client Relationship Management: Develop and maintain relationships with clients to secure catering contracts.
- Customized Catering Packages: Tailor catering packages to meet specific client needs and preferences.
- Coordination: Work with kitchen and service staff to ensure timely and accurate delivery of services.
- Event Logistics Management: Handle event logistics, including menu planning, venue selection, and setup.
- Site visits and tastings: Conduct site visits and tastings to finalize event details with clients.
- Negotiation: Negotiate pricing and terms with clients to maximize revenue while ensuring satisfaction.
- Performance Tracking: Track and report sales performance, identifying areas for improvement.
- Marketing Collaboration: Collaborate with marketing teams to promote catering services, and attract new clients.
Food & Beverage Sales Associate
JW Marriott Juhu
Mumbai
07.2023 - 09.2023
- Assisted an average of six guests per day. Achieved an increase in customer satisfaction scores by effectively handling guest inquiries and resolving complaints.
- Successfully upsold guests on specials and promotions, resulting in increased revenue.
- Achieved a reduction in the number of unresolved customer complaints over a specific period.
- Secured positive satisfaction scores by addressing concerns promptly.
- Accurately processed an average of four transactions daily, ensuring no discrepancies.
- Managed payment processing consistently.
Event Coordinator
JW Marriott Mumbai Juhu
Mumbai
10.2022 - 06.2023
- Coordinated all aspects of event planning from logistics to venue and accommodation.
- Handled setup of venues ensuring proper function of all systems.
- Managed payment records and registration details for various events.
- Scheduled and conducted meetings for event preparations, and delegating tasks
- Ensured events conformed to professional standards through specialized planning.
Education
Bachelor of Science - Home Science
College of Home Science Nirmala Niketan
Mumbai, MH12.2022
HSC - Home Science
Sir Vitthaldas Thakersey College of Home Science
Mumbai, MH12.2019
SSC -
Mary Immaculate Girls High School
Borivali West, MaharashtraSkills
- Adaptability
- Customer relationship management
- Reporting & analysis
- Collaboration
- Decision-making
Accomplishments
- Employee of the Month - May 2024
- Recognized as a team player for contributing to marketing activities in promoting the brand in the month of July 2024
- recognized as a team player for collaborating with the team for sharing the workload
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1
Certification
Completion of a business writing course tailored for the hospitality industry through Typsy - 06th December 2023
Timeline
Sales Executive
Anantara Jewel Bagh Jaipur
01.2025 - Current
Catering Sales Executive
novotel mumbai international airport
12.2023 - 12.2024
Food & Beverage Sales Associate
JW Marriott Juhu
07.2023 - 09.2023
Event Coordinator
JW Marriott Mumbai Juhu
10.2022 - 06.2023
Bachelor of Science - Home Science
College of Home Science Nirmala Niketan
HSC - Home Science
Sir Vitthaldas Thakersey College of Home Science
SSC -
Mary Immaculate Girls High School
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