Karthik Juttu Krishna
Customer Service Specialist
Pune
Summary
Dedicated customer support professional with 8+ years of experience in diverse service industries. Skilled in managing customer queries, resolving issues, and enhancing satisfaction. Strong communication, problem-solving, and team leadership abilities to ensure exceptional client experiences and operational efficiency.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Service Administrator
CUMMINS INDIA LTD
10.2022 - Current
- Key job role is to provide InSite and Qucikserve subscriptions when requested by customer via email or calls. Also, resolve any query or difficulty related to subscription.
- Additional responsibility is to develop and maintain the Power BI dashboard so that it facilitates team performance according to the key stakeholder requirements.
- Conducted periodic audits of cases and calls, ensuring compliance with stakeholder-set standards.
Executive AOCS
INDIGO AIRLINES
02.2021 - 09.2022
- Key job responsibility was to perform and supervise airline security functions. Managed daily flight schedules to ensure timely arrivals and departures, reducing delays and customer complaints.
- Additional responsibility was to assist MASS passengers and handle IROP situation. With taking care of AEP for each and every employee of Indigo, Pune.
Customer Service Executive
GOAIR (GOFIRST)
12.2019 - 02.2021
- Key job responsibility was to perform each and every customer service function, starting from reservations, check-in, to departure.
- Additional responsibility was to handle DPR cases and give solutions.
Associate Ops
WNS
07.2017 - 03.2018
- Key job responsibility was to issue vendor payments for Suncorp Insurance Company and handle calls and emails related to vendor payments.
Officer Security - AOCS
INDIGO AIRLINES
10.2016 - 07.2017
- Key responsibility was to Perform security functions laid by BCAS for the airlines.
- Additionally was resposible to assit customer service staff with DPR Cases.
Executive Management Trainee
FEATHERS, A Radha Hotel
08.2015 - 09.2016
- Was a part of the room division department pre-opening team. Key responsibility was to supervise housekeeping staff, with handover and maintenance of new rooms getting handed over to the hotel.
- Additionally, I was responsible for inventory checks for both the housekeeping and front office departments.
- Also, was training new joiners.
Education
Bachelor of Arts - Hospitality Administration And Management
University of West London
St Mary's Road, London 04.2001 -
Bachelor of Science - Hospitality Study And Catering Science
YCMOU, Nasik
Pune 04.2001 -
High School Diploma -
International Insitute of Hotel Management
Pune, India 04.2001 -
No Degree - 10+2(HSC- Commerce)
Kendriya Vidyalaya No 3, 9 BRD
Pune, India 04.2001 -
No Degree - 10 (SSC)
Kendriya Vidyalaya No 1, CPCRI
Kasaragod, India 04.2001 -
Skills
Customer Service and Excellence
Issue Resolution and Escalation management
Teamwork and Collaboration
Data Management
Time Management
Excellent Communication
Team Coordination
Professionalenhancement
- PL-300 Certification: Microsoft Power BI Data Analysts/DA-100, Udemy, 03/01/23
- AMADEUS Travel Ecosystem for Airline, Hotel and Travel industry, 2019
- Tally ERP 9 Course, 2012, 84%
- MS- CIT Course, 2012, 86%
Extraachievements
- Selected as General Secretary of IIHM Pune for the Year 2014 - 2015
- Worked as Event Manager at the 3rd International Food Festival of IIHM Pune (The Silk Route)
- Worked as Event Manager for the 2nd International Food Festival of IIHM, Pune (Taste of Twelve Streets)
- Worked as Team leader for Organizing WorldSkills Competition (Restaurant Service) at the National Level Held in Pune - July 2013
- Completed level 1 Certification in Swimming by Rashtriya Life Saving Society (India) - 2019
- Won Talent Hunt competition Held by Kendriya Vidyalaya Sangathan, Bangalore Region in Solo Singing at cluster Level - 2012
- Represented North Kerala Cluster at the Regional Level in solo singing and stood 2nd - 2009
Personal Information
Date of Birth: 09/24/94
Supervisedworkexperience
- HOTEL EQUATORIAL, International Industrial Trainee, 06/01/13, 11/30/13
- COURTYARD BY MARRIOT, Pune, Trainee, 12/01/12, 12/31/13
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
French
Certification
Power BI, PL 300 certification
Accomplishments
A versatile individual with leadership and event management experience, selected as General Secretary of IIHM Pune (2014-2015). Served as Event Manager for the 2nd and 3rd International Food Festivals of IIHM Pune. Led the WorldSkills Competition (Restaurant Service) at the national level in 2013. Certified in swimming by the Rashtriya Life Saving Society (India) in 2019. Recognized for artistic talent, winning the Talent Hunt competition in solo singing by Kendriya Vidyalaya Sangathan, Bangalore Region (2012), and securing 2nd place at the North Kerala Cluster's regional competition in 2009 for solo singing.
Hobbies
I have a passion for cooking, experimenting with diverse cuisines, and exploring new flavors. Cooking allows me to express creativity while sharing delicious meals with family and friends. Traveling is another favorite hobby, as I enjoy discovering new cultures, landscapes, and traditions, broadening my perspective with each trip. Music plays an essential role in my life, helping me relax and stay inspired. I love riding bikes, which gives me a sense of freedom and adventure, especially on scenic routes. Trekking fuels my love for nature, pushing my limits and providing a sense of accomplishment after each challenging hike.
Timeline
Power BI, PL 300 certification
03-2023
Service Administrator
CUMMINS INDIA LTD
10.2022 - Current
Executive AOCS
INDIGO AIRLINES
02.2021 - 09.2022
Customer Service Executive
GOAIR (GOFIRST)
12.2019 - 02.2021
AMADEUS
06-2019
Associate Ops
WNS
07.2017 - 03.2018
Officer Security - AOCS
INDIGO AIRLINES
10.2016 - 07.2017
Executive Management Trainee
FEATHERS, A Radha Hotel
08.2015 - 09.2016
Tally ERP 9
05-2012
Microsoft Basic
05-2012
Bachelor of Arts - Hospitality Administration And Management
University of West London
04.2001 -
Bachelor of Science - Hospitality Study And Catering Science
YCMOU, Nasik
04.2001 -
High School Diploma -
International Insitute of Hotel Management
04.2001 -
No Degree - 10+2(HSC- Commerce)
Kendriya Vidyalaya No 3, 9 BRD
04.2001 -
No Degree - 10 (SSC)
Kendriya Vidyalaya No 1, CPCRI
04.2001 -
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