Summary
Overview
Work History
Education
Skills
Timeline
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Kartik Gupta

Kartik Gupta

Customer Support Associate | Sales Consultant | CRM Specialist
Nagpur

Summary

Dynamic professional with a proven track record at Amazon, excelling in client communication and CRM management. Achieved consistent sales targets while enhancing customer satisfaction through innovative problem-solving. Skilled in remote work tools and time management, fostering strong relationships and mentoring future leaders in fast-paced environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Service Associate

Amazon (India) Pvt. Ltd.
09.2023 - 06.2025
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Work in a fast-paced, process-driven environment with rotating shifts, including night shifts, as per business requirements.
  • Manage customer expectations by delivering accurate, efficient, and timely resolutions within Amazon’s policies and service levels.
  • Maintain confidentiality of customer information and adhere to data privacy and security standards in line with Amazon’s compliance policies.
  • Utilize internal tools, CRM systems, and resources to troubleshoot problems and provide solutions.
  • Collaborate with internal teams to escalate and resolve complex customer issues when necessary.

Student Counsellor

Callido Learning Pvt. Ltd. (Clever Harvey)
05.2023 - 08.2023
  • Provided complete guidance about course benefits, curriculum, and outcomes, leading to successful enrolments.
  • Managed CRM efficiently to track leads, follow-ups, and maintain customer records accurately.
  • Achieved and exceeded monthly sales and enrolment targets consistently.
  • Collaborated with internal teams for smooth handover post-enrolment and customer satisfaction.
  • Participated in regular training to stay updated with product offerings and counselling techniques.

Executive – Business Process Services

Hexaware Technologies Ltd. (BPS)
08.2021 - 10.2021
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

Education

BBA - Commerce

City Premiere College
Nagpur
04.2001 -

MBA - Finance & Marketing

Green Heaven Institute of Management & Research
Nagpur
04.2001 -

Skills

  • Client Communication & Counselling
  • CRM Management
  • Inside Sales
  • Remote Work Tools (Zoom, Amazon VCS)
  • Time Management
  • Target Achievement

Timeline

Customer Service Associate

Amazon (India) Pvt. Ltd.
09.2023 - 06.2025

Student Counsellor

Callido Learning Pvt. Ltd. (Clever Harvey)
05.2023 - 08.2023

Executive – Business Process Services

Hexaware Technologies Ltd. (BPS)
08.2021 - 10.2021

BBA - Commerce

City Premiere College
04.2001 -

MBA - Finance & Marketing

Green Heaven Institute of Management & Research
04.2001 -

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Kartik GuptaCustomer Support Associate | Sales Consultant | CRM Specialist