Kartik Gupta
Customer Support Associate | Sales Consultant | CRM Specialist
Nagpur
Summary
Dynamic professional with a proven track record at Amazon, excelling in client communication and CRM management. Achieved consistent sales targets while enhancing customer satisfaction through innovative problem-solving. Skilled in remote work tools and time management, fostering strong relationships and mentoring future leaders in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Amazon (India) Pvt. Ltd.
Hyderabad, India (Remote)
09.2023 - 06.2025
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Work in a fast-paced, process-driven environment with rotating shifts, including night shifts, as per business requirements.
- Manage customer expectations by delivering accurate, efficient, and timely resolutions within Amazon’s policies and service levels.
- Maintain confidentiality of customer information and adhere to data privacy and security standards in line with Amazon’s compliance policies.
- Utilize internal tools, CRM systems, and resources to troubleshoot problems and provide solutions.
- Collaborate with internal teams to escalate and resolve complex customer issues when necessary.
Student Counsellor
Callido Learning Pvt. Ltd. (Clever Harvey)
Mumbai, India
05.2023 - 08.2023
- Provided complete guidance about course benefits, curriculum, and outcomes, leading to successful enrolments.
- Managed CRM efficiently to track leads, follow-ups, and maintain customer records accurately.
- Achieved and exceeded monthly sales and enrolment targets consistently.
- Collaborated with internal teams for smooth handover post-enrolment and customer satisfaction.
- Participated in regular training to stay updated with product offerings and counselling techniques.
Executive – Business Process Services
Hexaware Technologies Ltd. (BPS)
Nagpur, India
08.2021 - 10.2021
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
BBA - Commerce
City Premiere College
Nagpur 04.2001 -
MBA - Finance & Marketing
Green Heaven Institute of Management & Research
Nagpur 04.2001 -
Skills
- Client Communication & Counselling
- CRM Management
- Inside Sales
- Remote Work Tools (Zoom, Amazon VCS)
- Time Management
- Target Achievement
Timeline
Customer Service Associate
Amazon (India) Pvt. Ltd.
09.2023 - 06.2025
Student Counsellor
Callido Learning Pvt. Ltd. (Clever Harvey)
05.2023 - 08.2023
Executive – Business Process Services
Hexaware Technologies Ltd. (BPS)
08.2021 - 10.2021
BBA - Commerce
City Premiere College
04.2001 -
MBA - Finance & Marketing
Green Heaven Institute of Management & Research
04.2001 -