Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KARTIK PANDEY

Customer Service Specialist

Summary

Results-driven customer service professional with 2+ years of experience providing exceptional support and solutions across various industries. Proven track record in resolving customer issues, enhancing satisfaction, and fostering positive relationships. Skilled in managing high-volume inquiries, utilizing CRM systems, and collaborating with cross-functional teams to ensure seamless service delivery. Committed to continuous improvement and delivering outstanding customer experiences. Seeking a new and challenging role to leverage expertise in customer service excellence and problem-solving skills. Customer relations professional with strong focus on enhancing customer satisfaction and driving team collaboration. Known for reliability and adaptability in dynamic environments. Expertise in conflict resolution and effective communication skills valued by employers.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Customer Relations Advisor

Tech Mahindra
08.2024 - Current
  • Provide customer support for UK-based telecom client 3 Network, addressing inquiries and technical issues.
  • Utilize Amdocs platform to manage customer interactions, ensuring accurate record-keeping and prompt resolution of issues.
  • Consistently achieve a high customer satisfaction rating by resolving issues quickly and maintaining positive client relationships.
  • Assist in training and mentoring new team members, improving team productivity and performance.
  • Streamlined the complaint resolution process for increased efficiency and improved response times.

Operations Associate

Amber IT
04.2024 - 07.2024
  • Managed accommodation services, assisting students with finding and booking suitable housing in various regions.
  • Acted as a liaison between students and property owners, ensuring smooth communication and resolving any issues related to accommodations.
  • Handled inquiries and complaints regarding properties, providing timely solutions and ensuring a high level of customer satisfaction.
  • Coordinated with property managers to ensure that all housing agreements and terms were clear and accurately communicated.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

Travel Consultant

Rayna Tours and Travels
10.2023 - 04.2024
  • Provided exceptional customer service for the Dubai travel market, assisting clients with booking flights, hotels, tours, and other travel services.
  • Managed pre- and post-sales inquiries, ensuring a smooth booking process and addressing customer concerns promptly.
  • Coordinated with local vendors and service providers in Dubai to ensure timely delivery of services and high customer satisfaction.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Customer Service Trainee

Goair
01.2023 - 09.2023
  • Delivered exceptional on-ground customer service at the airport, assisting passengers with check-in, boarding, baggage handling, and flight-related inquiries.
  • Managed passenger complaints and concerns, resolving issues efficiently to ensure smooth travel experiences.
  • Assisted passengers with rebooking and flight schedule changes, ensuring clear communication and minimal disruption.
  • Coordinated with ground staff and other departments to ensure timely boarding, baggage handling, and overall flight operations.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

BBA - Aviation Management

Ajeenkya DY Patil University
Pune, India
08.2020 - 07.2023

Skills

  • Customer Satisfaction

  • Flexible problem-solving

  • Team Collaboration

  • Conflict Resolution

  • Process Optimization

  • Global client management

  • Effective communication

  • Analytical problem solving

Certification

PwC US Management Consulting Job Simulation on Forage

Timeline

PwC US Management Consulting Job Simulation on Forage

04-2025

Customer Relations Advisor

Tech Mahindra
08.2024 - Current

Operations Associate

Amber IT
04.2024 - 07.2024

Travel Consultant

Rayna Tours and Travels
10.2023 - 04.2024

Customer Service Trainee

Goair
01.2023 - 09.2023

BBA - Aviation Management

Ajeenkya DY Patil University
08.2020 - 07.2023

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KARTIK PANDEYCustomer Service Specialist