Kashish Mandhwani
Cloud Support Engineer
PUNE
Summary
Detail-oriented and technically proficient support professional with a strong background in troubleshooting, documentation, and cross-functional collaboration. Leveraging hands-on experience in system support, issue resolution, and customer satisfaction to contribute to a dynamic team and deliver high-quality technical solutions in a fast-paced environment.
Experienced with cloud architecture and system integration, ensuring seamless cloud operations. Utilizes automation tools to maximize efficiency and security. Track record of managing cloud resources to optimize performance and reduce costs.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Cloud Support Engineer
Concentrix India Pvt Ltd
01.2024 - 05.2025
- Provided advanced troubleshooting and technical support for hardware, software, networking, and system integration issues, ensuring timely and effective solutions.
- Served as the primary escalation point for critical technical problems, collaborating with cross-functional teams to drive prompt and efficient resolutions.
- Led the setup and configuration of on-premises to cloud synchronization, including Password Hash Sync and Device Writeback features, ensuring secure and seamless user synchronization.
- Troubleshooted and resolved issues related to Azure AD Connect sync, improving reliability of hybrid identity infrastructure.
- Created and maintained comprehensive knowledge base documentation, including troubleshooting guides, FAQs, and user manuals, enhancing team productivity and client satisfaction.
- Partnered with engineering and product teams to identify root causes of recurring issues, contributing to long-term product improvements.
Senior Technical Support Engineer
Allstate
04.2023 - 12.2023
- Accurately documented customer interactions and technical resolutions in the internal ticketing system to ensure seamless support continuity.
- Recommended updates to product documentation based on common customer challenges and feedback.
- Monitored customer satisfaction metrics and shared insights to help improve overall service quality.
Technical Customer Support
Mphasis
11.2021 - 11.2021
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Maintained detailed records of customer interactions and technical solutions in the internal ticketing system, ensuring accuracy and continuity of support.
- Collaborated with cross-functional teams (including development, engineering, and product) to identify recurring issues and suggest improvements or updates to product documentation.
Education
Bachelor of Commerce - Economics
Yashwanth Rao Chavan University
Nashik 04.2001 -
Skills
Entra ID sync provisioning
undefinedCertification
Microsoft certified- Azure fundamentals
Timeline
Microsoft certified- Azure fundamentals
04-2025
Microsoft Entra ID
04-2025
B2B Guest users
04-2025
Cloud Support Engineer
Concentrix India Pvt Ltd
01.2024 - 05.2025
Senior Technical Support Engineer
Allstate
04.2023 - 12.2023
Technical Customer Support
Mphasis
11.2021 - 11.2021
Bachelor of Commerce - Economics
Yashwanth Rao Chavan University
04.2001 -
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