KAVITA GUPTA
HR Project Management & Transformation
Mumbai
Summary
Accomplished Senior Program Manager with a diverse background in leading HR Transformation initiatives and implementing technical HR projects. Over 13+ years of experience driving strategic change to enhance organizational effectiveness and employee engagement. Proven ability to deliver complex programs on time and within budget while aligning HR strategies with business objectives. Expertise in stakeholder management, process optimization, and leveraging technology to streamline HR operations. Committed to fostering a collaborative environment and utilizing data-driven insights to inform decision-making.
Overview
16
16
years of professional experience
12
12
Certifications
Work History
Manager - Package Implementation
LTImindtree Ltd
9 2022 - Current
- Led the Global HR Transformation Project and successfully implemented it in 40 countries at a time.
- Implemented high-impact multiple ServiceNow projects, both onshore and offshore, ensuring high-quality delivery and customer satisfaction within tight timelines.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Senior Consultant
Capgemini Technologies Services India Ltd
04.2019 - 08.2022
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Exceeded customer requirements with accurate and deliverable solutions.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager - HR
WNS Global Service Pvt Ltd
12.2013 - 02.2017
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Oversaw the implementation of updated HR policies, while ensuring consistency across organizational levels, for more efficient enforcement of rules governing the workplace environment.
- Spearheaded the transition to a paperless HR system, reducing administrative workload and enabling better tracking of key metrics.
- Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
Manager - HR
Silvermines
10.2010 - 12.2013
- Taking care of the entire employee life cycle from Hire to Fire, ensuring best industry practice.
- Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
- Reduced turnover rates through targeted retention strategies and improved workplace culture.
- Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
Senior Executive - HR
Nouveaw Exports Pvt Ltd
02.2009 - 09.2010
- Spearheaded talent management efforts, identifying high potential employees for leadership development opportunities.
- Advised executive leadership on critical HR matters impacting business performance, providing expert guidance on best practices and compliance requirements.
- Implemented effective performance management systems to drive accountability and recognition across the organization.
- Mitigated legal risks by conducting thorough internal investigations and addressing employee grievances promptly, maintaining a safe and fair work environment for all employees.
- Established strong relationships with external partners such as recruiting agencies, benefits providers, and legal counsel to support HR objectives effectively.
- Evaluated existing policies periodically against industry trends and compliance requirements ensuring adherence to regulations while maintaining a competitive edge.
- Streamlined recruitment process for faster hiring and reduced turnover rates.
Education
LLB -
New Law College
Mumbai, IndiaPGDHRM -
Welingkar's Institute of Management Studies
Mumbai, IndiaMCom in Business Management -
Mumbai University
Mumbai, IndiaB.COM -
Mulund College of Commerce
Mumbai, IndiaSkills
Program Planning and Strategy Development
Budget Management and Financial Acumen
Risk Management and Mitigation
Project Management Methodologies (Agile, Waterfall, etc)
Performance Measurement and Reporting
Stakeholder Management
Resource Allocation and Management
Process Improvement and Optimization
Certification
PMI Certified Project Management Professional (PMP), 2024
Awards
- Received various client appreciation and awards at LTIMindtree
- Best -HRBP award at WNS for the year 2015
- Appreciation Award from the CEO for talent management in 2014 at WNS
- Star Awards within the first quarter of joining the organization in WNS in 2014
Timeline
Senior Consultant
Capgemini Technologies Services India Ltd
04.2019 - 08.2022
Assistant Manager - HR
WNS Global Service Pvt Ltd
12.2013 - 02.2017
Manager - HR
Silvermines
10.2010 - 12.2013
Senior Executive - HR
Nouveaw Exports Pvt Ltd
02.2009 - 09.2010
Manager - Package Implementation
LTImindtree Ltd
9 2022 - Current
LLB -
New Law College
PGDHRM -
Welingkar's Institute of Management Studies
MCom in Business Management -
Mumbai University
B.COM -
Mulund College of Commerce
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