KESHAV MUNDHUA
PASSENGER SERVICES, SAFTY & SECURITY
Mumbai
Summary
To strive for the highest standards in the aviation sector resulting in mutual growth
Overview
1
1
year of post-secondary education
Work History
PASSENGER SERVICES EXECUTIVE
Celebi NAS Airport Services India Pvt. Ltd.
4 2023 - Current
- Efficiently handle passenger check-in, ticketing, and boarding procedures, ensuring smooth travel experience.
- Assist passengers with baggage checks, security processes, and other pre-flight requirements.
- Provide accurate information regarding flight schedules, delays, cancellations, and other relevant details to passengers.
- Collaborate with team members and flight crew to coordinate ground operations, including gate assignments and boarding announcements.
- Resolve passenger concerns, complaints, and inquiries in professional and timely manner, enhancing passenger satisfaction.
- Provided exceptional passenger service to passenger.
Education
POST-GRADUATION IN AVIATION AND CUSTOMER SERVICE -
Frankfinn Institute of Air Hostess Training
Mumbai, Maharashtra 2022.02 - 2022.09
BACHELOR OF COMMERCE (B.COM) DEGREE -
Thakur College of Science & Commerce
Mumbai, Maharashtra 2017.06 - 2018.03
Skills
Public Speaking Confidence
VIP service experience
Elderly Care Understanding
Childcare capabilities
Good Swimmer
Personal grooming standards
Adaptability and Flexibility
Cleanliness and sanitation
Hospitality service expertise
Personal Information
- Height: 172 cms
- Weight: 64kg
- Passport Number: Z7132557
Additional Information
Trained and mentored a team of new staff in airport ground operations at the Chennai location., Developed and conducted training programs covering essential aspects of ground operations, including safety procedures, customer service standards, and efficient workflow practices.
FLUENT IN LANGUAGES
- English - Speak, Read & write
- Hindi - Speak, Read & write
- Marathi - Speak
- Gujarati - Speak
- Kutchi - Speak
Timeline
POST-GRADUATION IN AVIATION AND CUSTOMER SERVICE -
Frankfinn Institute of Air Hostess Training
2022.02 - 2022.09
BACHELOR OF COMMERCE (B.COM) DEGREE -
Thakur College of Science & Commerce
2017.06 - 2018.03
PASSENGER SERVICES EXECUTIVE
Celebi NAS Airport Services India Pvt. Ltd.
4 2023 - Current
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