Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

EKTA SATAV

Pune

Summary

I am a dedicated and proactive professional with diverse skills and experiences. I am committed to continuous learning and leverage my abilities to achieve excellent outcomes in any team. My passion lies in problem-solving, collaboration, and innovation, and I aspire to make a meaningful impact within my field

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
Languages
2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
09.2025 - Current
  • Resolved customer inquiries through phone, email, and chat using CRM and knowledge base systems.
  • Documented case details accurately, ensuring complete records for follow-up and service continuity.
  • Investigated billing, account, and order issues, delivering clear resolutions within policy guidelines.
  • De-escalated frustrated customers with empathetic communication and effective conflict resolution.

Process Associate

IGT Solutions
07.2024 - 07.2025
  • Agoda Process
  • Highlight your accomplishments, using numbers if possible.

Education

10th -

CBSE
04-2022

12th - undefined

HSC
02-2024

Skills

  • Cold Calling
  • Microsoft Excel
  • Powerpoint Presentation
  • Data entry

    Critical thinking

    Active listening

    Customer service

    Customer relations

Interests

Cooking, Reading, Painting, Singing

Timeline

Customer Service Representative

Concentrix
09.2025 - Current

Process Associate

IGT Solutions
07.2024 - 07.2025

12th - undefined

HSC

10th -

CBSE
EKTA SATAV