Khan Sabil
Mumbai
Summary
We are seeking a highly motivated and customer-focused individual to join our team as an Application Support Engineer. In this role, you will be responsible for providing technical assistance and support to our clients who utilize Office 365 applications and services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Future Focus Infotech Pvt Ltd
10.2023 - Current
- Providing application related all technical IT Support to the business, Saba, EDMS, Omnidocs AMS etc, application
- Creation, Deactivation, Modification, Password reset and File Access Management
- Participate in planning and managing services changes efficiently and effectively and work on reduction of the major incidents
- Managing cases, requests and enhancement using ITSM tools, Workflow tools, GxP Digitise tools and processes which are in place
- Manage risk relating to new, changed or retired service
- Problem determination, workaround resolution, root cause analysis, major incident management
- Successfully deploy service releases into a supported environment
- Handling all the application related servers along with their daily health checkup, patch and any up-gradation activity by maintaining and coordination with linux and server team
- Provide good quality knowledge and information about service and service assets
- Monitor change during the execution (back out, cancellation , Major incident trigger)
- Engage on Post-implementation reviews
- Manage information technology and computer systems, implement and coordinate systems, policies and procedures
- Act an alignment with user needs and system functionality to contribute to organizational policy
- Managing user access management of application along with access review and Audit trial review
- Manage assets, information security and control structure
- Basic knowledge of Linux
- Hands-on experience of APM(Application Performance Monitoring)Experience with APM Monitoring tools like Apache Tomcat and Window Server L1 also Linux Server
- Basic understanding of incidents management
- Ensuring proper follow-up are done on pending alerts.Coordinating with in- house L2 team, and Application Team.
Technical Support Engineer
Svn Systech Infotech Pvt ltd
04.2022 - 06.2023
- User Domain Configuration with o365 Profile Configure Outlook Teams and Onedrive as well
- User Management: Creating, modifying, and managing user account, group, password reset, and permission within the O365 ecosystem
- Email Management: Configuring and managing email service, including mailbox creation, distribution list, M365 groups, and spam filtering
- Security and Compliance: Implementing security measures, monitoring for threats, and ensuring compliance with data regulation
- Application Management: Installing, configuring, and managing O365 application such as SharePoint, Teams and Onedrives
- Monitoring and Reporting: Continuously monitoring system performance and generating reports to identify trends and potential issues
- Device Management: Ability to manage various types of devices ( Windows, macOS, iOS, Android) using Intune, including device enrollment, configuration, compliance, monitoring and troubleshooting
- Configuration & troubleshooting MS- Outlook ,Outlook express and exchange mail
- Troubleshooting ( MS - Office, Antivirus, outlook, Office365, Network) Email & Application Support ( VPN, Finnone, Capital Square) Application Support ( Tata Capital Square, Finnone, etc) Troubleshoot Software Application and System
- All Asset Management inventory to all records maintained in Excel
- Troubleshooting Problem Desktop & Laptop and OS Configuring of Drivers & Devices
- Resolve Printer Installation and sharing related issue (Network/Local Printer ) Hand-On Experience with ticketing tools ( BMC Helix tool ) Provide basic end user troubleshooting and desktop support on Windows, Linux and Mac system.
Education
Bachelor of Science (Information technology) -
Mumbai, India01.2022
Higher Secondary School -
Mumbai, India01.2018
Secondary School Certificate -
Mumbai, India01.2016
Skills
- Documentation and Reporting
- A keen desire to learn new thing and achieves success
- Teamwork
- Information Security
- Office 365
- Group Policy
- Active directory
- Service Level Agreement
- Domain Name System
- Inventory Management
- Help Desk Support
- Ticketing tool BMC Helix
- System Management
- Microsoft Outlook
- Microsoft Exchange
- Application Support
- Window Server 2012 R2
- Window Server Active Directory
- Exchange Online
- Window Server 2016
- O365 Support
Certification
- Basic Introduction to Linux
- AWS Cloud Quest: Cloud Parctitioner
- CCNA - Cisco Certified Network Associate
- System Engineering
- Troubleshooting: AWS Identity and Access Management
- Software Development Life Cycle
- Cloud for CIOs
Languages
English
Hindi
Urdu
Personal Information
- Date of Birth: 04/04/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Cricket
- Travelling
Timeline
Application Support Engineer
Future Focus Infotech Pvt Ltd
10.2023 - Current
Technical Support Engineer
Svn Systech Infotech Pvt ltd
04.2022 - 06.2023