Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Timeline
Hobbies and Interests
Generic
Khushboo Panchal

Khushboo Panchal

Pune

Summary

Dynamic Customer Service Manager with over 15 years of proven success in enhancing customer experiences and consistently exceeding performance expectations. Expertise in procurement includes strategic sourcing, vendor negotiations, and effective cost reduction strategies, contributing to overall operational efficiency. Recognized as a professional business leader for driving growth and leading high-performing teams through strategic planning and stakeholder management. Fosters strong collaboration and adaptability in fast-paced environments, ready to tackle new challenges and deliver impactful results within a forward-thinking organization.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Partner Success Manager

ConnectWise LLP
05.2022 - Current
  • Company Overview: ConnectWise is a leading business management platform designed specifically for technology solution providers. It offers a comprehensive suite of tools and features to help streamline and automate various aspects of running a technology-focused business, including ticketing, project management, invoicing, customer relationship management (CRM), and more. ConnectWise enables businesses to efficiently manage their operations, improve productivity, and deliver exceptional service to their clients.
  • Ensuring that Partners obtain maximum value from their investment in ConnectWise platforms, utilizing their product effectively to meet their business needs, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and promote expansion
  • Building and nurturing relationships across accounts to solidify our commitment to Partners, while understanding Partner needs
  • Monitoring Partner usage data, health indicators, Partner maturity score, and growth opportunities to strategize success and mitigate churn
  • Evangelizing the capabilities of ConnectWise platforms with Partners
  • Developing an understanding of Partner's typical business challenges, as well as common Partner objectives, to guide Partners towards meeting their company goals
  • Working collaboratively with Account Teams and ConnectWise executives, as well as effectively networking within accounts in order to assist Partners with achieving their targets
  • Acting as an escalation point to drive resolution in a timely, proactive manner
  • Conducting Product Health Checks and Product Mentoring sessions
  • Identifying processes to facilitate cross-departmental communication, prioritization, and visibility for the department’s needs
  • Contact: Sumit Sinha - 9820287724

Sr.Executive - Procurement

Global Vectra Helicorp Ltd
02.2020 - 05.2022
  • Company Overview: Global Vectra Helicorp Ltd (GVHL) is India’s leading, Private Helicopter Company Since 1998 with a fleet of 26 Aircraft, they have been serving the E&P efforts of the country’s oil industry on both sides of the Indian Sub-Continent. GVHL is India’s First E50 9001-2015, ISO 14001-2015 and ISO 45001-2018 certified Aviation Company, they operate the largest Bell 412 Helicopter fleet in this part of the globe and they also maintain Augusta 139/169, and AIRBUS helicopters AS350B3, EC135, EC155, EC130T2.
  • Managed complete Airbus fleet of total seven aircraft which includes model EC130T2 (H130), AS350B3 (H125), AS350B3e (H125) and EC-135 (H135) also has experience in handling procurement of spares for Bell 412 aircraft
  • Reviewing requisitions of Airbus fleet and float enquiry for obtaining quotations for parts not covered under PBH/SBH
  • Crafting negotiation strategies and closing deals with optimal terms. Timely issuance of POs to Vendors, follow-up for order confirmation and co-ordination
  • Tracking and reporting key functional metrics to reduce expenses and improve effectiveness
  • Managing inventories and maintaining accurate purchase and pricing records.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Reviewing the need and planning the order for SLL parts, TBO items. Liaising with the Stores Manager for procuring ARS Spares and POL items. Liaising with Logistics team to plan the execution of the shipments and monitor the same till it arrives at Stores/Base
  • Maintaining MIS report as per ISO standard and liaise with Internal and external auditors every quarter.
  • Obtaining and maintaining tax documents, Tax Residency Certificate, MLI Certificate (No Fee), Form 10F from Overseas vendors for service transactions (i.e. Repair/Overhaul/Support/Subscription) and updating the finance team
  • Perform root cause analysis to expedite the resolution of service issues. Liaising with aircraft engineers, stores and finance team for day-to-day operations. Processing of invoices single handed for overseas and local vendor. Resolve discrepancies regarding invoices with vendor, store and finance department. Maintaining SOA and submitting monthly payment plan to finance for payment release
  • Preparing and maintaining quarterly Vendor Evaluation reports -Assessing the performance of the vendors based on various criterions such as percentage for, rejections, quality improvement rate, and timely delivery and credit terms
  • Preparing and maintaining quarterly Vendor Registration file (Domestic & Overseas)

Customer Support Executive

Swift Freight (I) Pvt Ltd
06.2007 - 01.2010
  • Company Overview: Swift Freight India Pvt Ltd in Andheri East, Mumbai is a top player in the category of Shipping Agents in the Mumbai.
  • Coordinating with Swift U.S. offices with regards to operational, back-office support and customer service support
  • Sending arrival notices, hold notifications, etc. to customers
  • Updating and sending MIS reports to V.I.P customers in U.S.A.
  • Keeping the customer updated with the status of each and every shipment.
  • Handling the MIS reports for Indian & U.S.A. operations.

Asst.Teacher

St.Joseph's School
05.2006 - 05.2007
  • Company Overview: Reputed School in Orlem, Malad
  • Worked as Asst. Teacher For Pre-primary & Primary Sections

Education

Masters in Commerce -

Mumbai University
Mumbai
04.2009

Bachelors in Commerce -

Nagindas Khadwala College
Mumbai
04.2007

Skills

  • MS-Office
  • ERP IFS 2004
  • Proof Reading
  • SAP
  • Financial Management
  • Vendor Management
  • Customer Relation Building
  • Contract Negotiation
  • Retention
  • Strategic Planning
  • Customer relationship building
  • Performance analysis

Certification

  • Certified with Human Factor Training in accord with DGCA CAR-145 & CAR- M
  • Managed fleet of Airbus, Bell 412s, AW 139s
  • Completed ISO Audit course
  • Certified with SMS (Safety Management System Training) Course in the company.
  • Top Performer for the Quarter

LANGUAGES

English - Full Professional Proficiency
Hindi - Full Professional Proficiency
Gujarati - Full Professional Proficiency
Marathi - Full Professional Proficiency

Timeline

Partner Success Manager

ConnectWise LLP
05.2022 - Current

Sr.Executive - Procurement

Global Vectra Helicorp Ltd
02.2020 - 05.2022

Customer Support Executive

Swift Freight (I) Pvt Ltd
06.2007 - 01.2010

Asst.Teacher

St.Joseph's School
05.2006 - 05.2007

Masters in Commerce -

Mumbai University

Bachelors in Commerce -

Nagindas Khadwala College

Hobbies and Interests

Listening to Music, Love to Travel

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Khushboo Panchal