Khushboo Yadav
Sales and Operations Manager
Mumbai
Summary
Above Seven years of Sales, banking, consultant and quality experience. Proven resource with efficient and tactful professional skills, seeking to secure a responsible career opportunity where can fully utilize training, quality ,sales, management skills, while making a significant contribution to the success of employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Sales Manager
Alyf Proptech Pvt. Ltd
01.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with cross-functional teams, including sales, marketing, and legal, to streamline processes and enhance overall client experience.
- Developed and implemented personalized strategies to address clients' unique real estate goals, resulting in an increase in client satisfaction.
- Advised clients on market trends, investment opportunities, and property valuation to facilitate informed decision-making.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted regular market research to stay abreast of industry trends, competitor activities, and emerging opportunities.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Quality Analyst
Upgrad Education Private Limited
05.2020 - 12.2023
- Responsible for reviewing and evaluate call taken by admission counsellor and check effectiveness.
- Handling DID management process & Hygiene audit.
- Identification of area for process improvement through BQM enabling customer delight.
- Rebuttal discussion with internal team & External team
- Working on RCA on error ,enabling regulatory compliance
- Evaluating sales calls and identifying scope of improvement by publishing weekly & monthly report, also driving internal process improvement.
- Identify training requirements to meet quality standards and conducted NHIT sessions for new hires and certifying them through mock certification.
- Sharing process correction & gap on every month.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Relationship Manager
American Express Bank
07.2019 - 03.2020
- To source Premium credit cards to niche customer base of Bank.
- To personally engage with HNI Customers and ensure right card is sold to right customer.
- I have also managed Team size of 10 executives across cluster of branches and assigned Leads to executives daily and maintain track of leads.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Business Development Manager
Vinayak Web Solutions (Cookfinders)
01.2018 - 06.2019
- Reached out to potential customers via telephone, email, and in-person inquiries and negotiated and closed long-term agreements with new clients in assigned territory.
- Recruits chef according to their specialty in cuisines.
- Arrange interview between client & chef.
- Discuss with client needs and requirements from chef.
- Appoint appropriate Chef for 5 star hotels & personal home chef for HNI Client.
- Generated new business with marketing initiatives and strategic plans established relationships with key decision-makers within customer's organization to promote growth and retention.
Permanent Residence Visa Consultant
Opulentus Overseas Careers
08.2016 - 12.2017
- Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin and reviewed applications to check accuracy, completeness and integrity of paperwork.
- Need to oversee all aspect involved in processing visa and immigration service and also has to ensure that process runs smoothly.
- To interview all clients, understand their requirements and deal with application personally.
- Carryout responsibility of processing permanent resident visa, checking all g legal documents of client and informing them in case of any discrepancy in any of documents.
- Prepare fees quotes and ensure that client gets permanent resident visa on time.
Education
Diploma - Certificate in Software Testing
SEED Infotech
Mumbai 04.2016 - 09.2016
Bachelors of Science - Information Technology
Smt Thirumalai College of Science
Mumbai 07.2012 - 07.2015
HSC - Commerce IT
SIWS
Mumbai 06.2010 - 07.2012
SSC -
SIWS
Mumbai 06.2009 - 06.2010
Skills
- Business networking
- Business development and planning
- Sales Planning
- Client Relationship Management
- Sales operation
- Market Research
- Strategic Planning
- Product Knowledge
- Direct Sales
- Sales expertise
- Quality Improvement
- Training implementation
- Defect monitoring
Certification
Having Certificate of Dale Carnegie of Soft Skills
Languages
English
Intermediate (B1)
Interests
Painting
Meditation
Timeline
Sales Manager
Alyf Proptech Pvt. Ltd
01.2024 - Current
Quality Analyst
Upgrad Education Private Limited
05.2020 - 12.2023
Relationship Manager
American Express Bank
07.2019 - 03.2020
Business Development Manager
Vinayak Web Solutions (Cookfinders)
01.2018 - 06.2019
Permanent Residence Visa Consultant
Opulentus Overseas Careers
08.2016 - 12.2017
Diploma - Certificate in Software Testing
SEED Infotech
04.2016 - 09.2016
Bachelors of Science - Information Technology
Smt Thirumalai College of Science
07.2012 - 07.2015
HSC - Commerce IT
SIWS
06.2010 - 07.2012
SSC -
SIWS
06.2009 - 06.2010
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