Aavgo
KIMAYA SUTAR
Summary
Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Windows systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
AavGo
02.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Associates Team Member
Slk Global Solutions Pvt. Ltd
07.2019 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Clinic - Receptionist
The Krisha Imagine Clinic
04.2011 - 04.2012
- Processed payments from patients for co-pays and uninsured visits.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
Education
High School Diploma -
National Institute Of Hospitality & Management
Thane, India06-2017
Bachelor of Science - Computer Science
The New College, Shivaji University Kolhapur.
Kolhapur, India06-2015
Skills
- Experience with application deployment
- Enhancing hardware efficiency
- Problem resolution
- Effective issue resolution skills
- Issue resolution assistance
- Virtual troubleshooting
Software
Ms excel
Outlook
Timeline
Technical Support Engineer
AavGo
02.2023 - Current
Associates Team Member
Slk Global Solutions Pvt. Ltd
07.2019 - 11.2019
Clinic - Receptionist
The Krisha Imagine Clinic
04.2011 - 04.2012
High School Diploma -
National Institute Of Hospitality & Management
Bachelor of Science - Computer Science
The New College, Shivaji University Kolhapur.
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