Kiran Patole
Strategic Sales Leader| Hardware Sales & Tech Solutions | Growth Focused
Mumbai
Summary
Experienced and Awarded Sales Professional with 15+ years of rich experience with a proven track record of driving business growth, winning strategic deals and increase customer satisfaction. Possessing excellent communication and skillset in driving customer relations and drive business with a passion.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
National Sales Manager
Jabra Connect India Pvt Ltd
02.2011 - Current
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Analyzed industry trends to maintain competitive edge in pricing strategies and product offerings.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Created customized solutions for unique client needs resulting in increased customer satisfaction.
- Conducted thorough competitor analysis to identify potential threats and opportunities in marketplace.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
- Mentored junior sales professionals, fostering supportive environment that cultivated talent development and career growth.
Regional Sales Manager
Jabra Connect India Pvt Ltd
04.2016 - 03.2022
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 4 regional sales representatives and consistently achieved high sales targets.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Developed successful sales team through rigorous coaching, performance management, and ongoing training.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to higher retention rate of customers within territory.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
Business Development Manager
Jabra Connect India Pvt Ltd
02.2011 - 03.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Sr. Marketing Executive
Avenues India Private Ltd.
04.2008 - 11.2010
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Consulted with product development teams to enhance products based on customer interest data.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Devised content strategy to effectively engage target audiences.
- Coordinated appointments and meetings for marketing director with Top 5 active projects.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Sr. Executive- Central Audit
Sutherland Global Services Inc.
05.2005 - 02.2008
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Increased efficiency and team productivity by promoting operational best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Diploma - Sales And Marketing Education
National Education of Management Studies
Ahmedabad 01.2008 - 03.2010
Skills
Technical understanding
Relationship Building
Account Retention
Revenue Generation
Teamwork and Collaboration
Problem-solving abilities
Self Motivation
Active Listening
B to B sales
Strategic account development
Accomplishments
- Best performer of the month in Aug 2007. Issued by Sutherlnad Global and Symantec project team
- Best Sales Performer of the month in Aug 2012. Issued by Innovate Telecom.
- Best Sales Person across BDM Category on Nov 2013. Issued by Innova Telecom.
- Star Performer across entire company between 2013-2016 for the year securing Hattrick in Innova Telecom (Now Jabra connect)
- Best Sales Person of the month for July 2017. Issued by Innova Telecom
- Awarded by GN Netcom/Jabra for FY-22 for Engage Series win of the Year.
- High Growth Award 2022-2023 by Jabra Connect (formerly Innova Telecom)
Personal Information
- Date of Birth: 05/03/87
- Marital Status: Married
Timeline
Regional Sales Manager
Jabra Connect India Pvt Ltd
04.2016 - 03.2022
National Sales Manager
Jabra Connect India Pvt Ltd
02.2011 - Current
Business Development Manager
Jabra Connect India Pvt Ltd
02.2011 - 03.2016
Sr. Marketing Executive
Avenues India Private Ltd.
04.2008 - 11.2010
Diploma - Sales And Marketing Education
National Education of Management Studies
01.2008 - 03.2010
Sr. Executive- Central Audit
Sutherland Global Services Inc.
05.2005 - 02.2008
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