KIRAN POTDAR

• Service & Production Management Process- Assets Loan file & Property paper documents storage & retrieval
• Leading, motivating, and guiding team of over 45 users and optimizing team’s performance with cross-training.
• Overseeing the PAN India Record Management, Servicing, Audits, Compliance, and other operational activities
• Centrally SPOC for servicing of documents to RBI Audit, GST Audit, Internal Audit, Compliance regulatory, Concurrent Audit, Statuary Audit, & Securitization Audit
• Executed the rule-based scrutiny/eyeballing using the BOT/OCR techniques to reduce manual efforts. BRD & User story preparation, UAT testing, timely review, highlight observation, & report to seniors
• SOP research, preparation, review from seniors, approvals from ORM, Function, Business & other respective stakeholders
• Ensuring that the client data is protected from the public and secured against fraud by enforcing access rights and verification levels
• Perform duties supporting various disciplines, including process, productivity, SLAs, and quality support
• Property paper management- inward, documents validation, pendency pursuing, discrepancy resolution Credit /Credit Ops team, vault management, storage & retrieval, linking, closure hands off activities, satisfaction letter tracking, PDD merging, audit requirements, seniors review, monitoring MIS’s, escalations
• Original Loan file & Property paper temporary retrieval, servicing timely, dispatch process, extension approval, returned tracking, refiling, Bulk request management, escalation
• Centrally monitoring hubs, MIS’s, reports, data reconciliation, equal implementation in process, recoding data base  Exit process under “Customer Loan File” on temporary level original retrieval, closure property paper dispatch & track satisfaction letter, separation report validation, documents custodian tracking
• Reduced operational costs through the effective management of resources, budgeting, and cost-saving initiatives.

• Designing Standard Operations Procedures for Logins, Disbursements, Credit, Customer Service, Legal and Technical vendor management, Cash management, Collections, Reconciliation's and Administrations
• Managing all aspects of operations transaction life cycle transactions from post sanction, pre and post disbursement requirements, documentation and servicing activities, disbursal's and post disbursal actions and ensuring timely and accurate
• Ensuring daily execution of documentation in full compliance with internal standards and external regulatory requirements
• Managing timely preparation and issuance of required letters like sanction letters, amendments letters, ROI based on credit decisions/ sanction note
• Ensuring standard legal and security documents are given to business team, depending on type of product and security within stipulated timelines
• Monitor PDD and OTC tracking done by team
  prior to issuance of release order and follow ups of outstanding

PDDs/OTC and look into escalation after disbursements

• Handling multiple locations and capability to manage team of different grades with team size of 33 direct repartees and managing 22branches(Maharashtra,MP,Orissa,Chhattisgarh,Gujrat and Rajasthan)
• Responsible for preparation of board meetings and Audit Committee board meetings require data,MIS and analysis
• Ensuring completion of all activities related to security perfection of assets - CERSAI
• Deep understanding of LOS and LMS work flows, direct involvement in system requirements development
• Must be aware of Audit and Compliance requirement of internal and external agencies
• Maintaining a strong process and manage delivery within TAT along with Quality for all products
• Handling data and ability to do analysis and presentation to senior management and own team members
• Responsible for legal and technical initials, financial implication of all activities happening at CPA.
• Strong Vendor Management skills, must in terms of managing third party CPA vendors
• On-board, training and review performance of their Branch Operations Managers under their purview.
• Providing various assignments to team members that
  are linked to streamlining and standardizing processes centralized welcome letters, creation of retrieval matrix, implementation of formats
• Maintaining a good professional relation with Sales,Credit, and collection team, support providing to achieve business targets as per policy
• Responsible for developing SOPs pertains for operations activities

• Looking disbursement for all products for Pune Pimpri branch (Products : LAP, Home Loan, Personal loan and Loan against Gold and commercial vehicle loan)
• Frequently achieved cross selling targets for LAP, Home Loan, Personal loan and Loan against Gold and commercial vehicle loan)
• Maintaining the TAT for all operation process
• Checking files as per company compliance ,credit policy and operation policy
• Coordination between marketing & operations functions; getting necessary Documents from the sales Team
• Extended full support to OPS and collections by timely updating in software
• To solve various queries raised by credit and get approvals for the deviations.
• Monitoring and Analyzing Files Login to Operations and loaded-Punched in system
• Processing Part Disbursement/ Full Disbursement; Post disbursement compliance Pre disbursal formalities which include execution of loan documents including legal Documentation Disbursement of the loans.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.

• Supervised 55 bank accounts reconciliation on daily basis,
• Invoice posting & verification of Vendor bills
• Received Award from CEO for best work for Reconciliation financial year 2010-2011
• Took active part in quality and new projects with IT team and managed entire operations pertaining to Two Wheeler and Commercial Vehicles
• Accredited with Excellent Rating for effective contribution in financial year 2008-12
• Dexterously prepared presentations of PDC, ECS and Auto Debit of various cycles and reconciliation of various accounts
• Played a key role in setting-up the process of Auto Debit Management with SBI Bank, ICICI Bank, Corporation Bank, Punjab National Bank, Bank of Baroda, IDBI Bank, Union Bank, HDFC Bank, etc.
• Supervised the success and failure to customer's account received from clearing houses/ banks
• Pivotal in executing operations related issues pertaining to Recon, Banking, Disbursement and Customer Service
• Interacted with Business & IT Teams for various business requirements and developed the BRD (Business Resource Development)& followed-up with IT Team for enhancements in various internal software
• Meticulously performed the reconciliation of accounts such as Cash Accounts, NEFT, ADM, ECS Collections and Virtual Locations of Cash Receipts & Cheques or Demand Drafts, NOC&NPDC

• Supervised the vendor reconciliation on daily basis, invoice posting & verification
• Played an instrumental role in monitoring the reconciliation of 62 Bank A/c, arranging LC letter Bank Advice for accounting purpose, providing cheque issued MIS for arranging the fund and overdue position of bank A/c on daily basis to management
• Efficiently resolved audit queries pertaining to bills & cash for branches and handled payments related to branches and booking bill of entries

• Played a key role in implementing new product launches for the financial year
• Dexterously managed the reconciliation of customer statement of accounts with bank statement with the help of in-house reconciliation packages
• Worked in coordination with Marketing & Operations Team and acquired necessary documents from the sales Team for the same
• Stellar role in administering the disbursement of Commercial Vehicle, Home Loan Two Wheeler and Personal Loan
• Served as the Coordinator with the sales members and received the updated documents
• Significant role in handling the first stage collection of all the documentation, application form as per policy and process toward credit department
• Deftly coordinated with Call Centre for all service related issues through specialized CRM Internal Package
• Delivered effective support to the OPS and collections through timely updating in Finnone Software