Kirtan Bhuta

SME & Team Lead (Integrations)

• Managing Team of 5 Members.
• Resolving Escalation related to Integrations of different systems like Backup Radar, ServiceNow, PowerApps, Sharepoint etc. Using tools like SSIS, PowerApps, ServiceNow Flow Designer etc.
• Managing Team Performance.

Reporting and Integration Analyst (Automation)

• Create and Maintain Power BI on premise and Cloud Dashboards
• Creating SSIS Packages from multiple sources for reporting
• Maintaining DataWarehouse and Databases hosting on Different Servers
• Add Measures or create new cubes in SSAS
• Maintain Infrastructure and Backup Related to SQL Server
• Develop basic PowerApps to collect data from end-Users
• ServiceNow Integration with SQL Infrastructure
• Integrate and Maintain CI Integration in ServiceNow
• Integration of Alert and Events in ServiceNow.

Designand Implementation Engineer

• Design Session Border Controller, Network, Teams infrastructure etc
• For Teams PSTN integration with multiple Office Teams Tenant
• Deploy and configure Ribbion Session Border Controller and Office 365 Teams Tenant
• Integrate Session Border Controller with Multiple SIP vendor

Managed Service L-2 Escalation Engineer

• Monitoring customer's environment for any security or performance risk
• Maintaining Patch compliance for customer servers and other devices
• Work on Request or Incident escalated by Level -1 engineers
• Implement Changes
• Identify Problem as per ITSM problem management standard and resolve same
• Resolve ticket within SLA Timeline

• Company Overview: Hindustan Coca-cola Beverages Pvt
• Ltd
• Manage Team of 11 Engineers
• Help them in their day to day activity
• Make improvement in current IT infrastructure of company
• Manage Active Directory, DirSync, ADFS, DNS and DHCP Servers and also, Office365 from Administration and Last Level Support perspective
• Handles MDM, Cisco IP Telephony System, SFB Client, and video Conferencing system
• SIP Trunk integration with other locations
• Working with Analog gateway, SBC integration with Office365
• Skype for Business SDK for Automation
• Working on Internal Coca-Cola projects, creating Business Requirement Document for project
• Handling Vendor Management Process
• Working on Crestron AM-100 Wireless Projection, Cisco TPM, BlueJense, CUCM 11.5, Cisco Unity, Crestron Room Controllers, Crestron Room Schedulers Etc.
• Managing Team Roster
• Assignment of task to the individuals
• Managing ongoing projects assigned to the team
• Hindustan Coca-cola Beverages Pvt
• Ltd

• Design and Implement migration on several Microsoft UC and Cloud Technologies like Lync, Exchange, Active Directory, Office 365 etc
• Done projects for companies like Bharat petroleum Corporation Ltd., NIIT Ltd., NIIT Tech Ltd., Tata Communications Ltd., to support their Lync Migration, Planning and Deployment
• Worked as consultant for Tata Communications from Unified Communications Perspective
• Managing SLA for tickets, keeping track of change request and managing change request process
• Created Technical Design Document for the projects
• Created HLD and LLD

Lync Online

• Worked on Lync Online support team as Sr. Engineer and then got promoted to Escalation engineer.
• Then got Promoted as Acting team lead and managed a team of 8 engineers.

Microsoft office Live Meeting

• Worked on Microsoft Online Live Meeting as an escalation engineer

Office 365 - Blackberry Business Cloud Services

• Being a senior resource and process being pilot Helped team in technical and process related Issues.
• Conducted triages for team.
• Peer ticket review.

Office 365 - Exchange Online

• Handling Ticket and Inbound Calls for Office 365 - Exchange Online logged with Microsoft Online Support.
• Maintaining ticket health logged by Office 365 Administrators.

Team Leader, IDBI Bank End-User Support

• Got promoted as Team Leader and Managed team of 23
• Trained new team members by relaying information on company procedures and safety requirements
• Maintaining weekly team roster and ensuring availability of engineers as per requirements
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions

Personal IT Assistant, JMD Office Wadia Group.

• Worked as Personal IT Assistant to Mr. Ness Wadia (JMD Wadia Group of Companies).
• Managing and Maintaining all his devices and also, handling Blackberry Enterprise Services Server
• Procurement of Device

• Manage Team of 8 people working in different locations across the country
• Manage IT Infrastructure, VOIP Connections, Firewalls, VPN etc
• Handle user related Query
• Co-ordinate with vendors

• Handle day to day problems of client related to hardware and networking
• Installation of OS, Desktop assembling, Anti-virus maintenance, sales of hardware and software parts to customer
• Managing Client networks etc