Kishan Prasad

• Build, administer and manage Windows

server in accordance with best practice and compliance

• Manage core infra services including active directory ,DNS,IIS,etc
• Resolve incidents and service requests related to windows within defined SLA.
• Provide ongoing BAU support and handle infrastructure release tasks
• Manage patching of windows servers using SCCM and Bigfix Tools
• Use Dynatrace and other tools to monitor infrastructure and app performance
• Proactively identify and resolve system bottlenecks and prevent outages
• Job scheduling and monitoring using tools like ActiveBatch and InfoBurst

• Monitoring of Infrastructure using Tools like Solarwinds, Nagios ,splunk
• Worked on Incidents and requests related to Active Directory access, addition to groups, admin id etc.
• Perform Deployments on servers and validation as per SOPs.
• Windows server L2 support and troubleshooting
• Hands on experience with Vmware and Hyper-V for managing virtualized infrastructure.
• Create excel reports and dashboards on incidents and requests and daily status updates with different stakeholders