Kokila Sethuraman
Chennai
Summary
Dynamic Front Office Executive at Narayana E-Techno School with expertise in document management and relationship building. Successfully streamlined administrative processes, enhancing efficiency and improving communication. Proven ability in managing attendance and inquiries, coupled with strong skills in account reconciliation and training staff, resulting in increased productivity and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Executive
Narayana E-Techno School
09.2022 - 09.2024
- Maintaining staff attendance for daily login and logout
- Handling calls, inquiries which tracked and roue them to concern staffs
- Handling parents query related to admissions and other issues/concerns
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management.
- Maintained visitor records and students out pass records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Junior Executive - Sales Tax
Deetech Projects Pvt Ltd
12.2013 - 05.2015
- Tax and return filing on monthly basis for VAT and CST.
- Created purchase and sales invoices
- Follow up for tax related queries with multiple departments
- Reviewed invoices and monitored payments for timely reconciliation.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Telecaller Supervisor
India Smile Forever
05.2013 - 12.2013
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maintained leads and follow up with respective teams
- Weekly report generation regarding team members performance
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections and recordkeeping.
Computer Operator
Block Development Office
05.2012 - 04.2013
- Generated reports covering details about data, system operation, and error monitoring.
- Established and maintained relationships with software vendors.
Education
Master of Commerce - General Studies
Shrimathi Indira Gandhi College
Trichy05-2012
Bachelor of Commerce - General Studies
Shrimathi Indira Gandhi College
Trichy05-2010
Higher Secondary Grade - General Studies
Little Flower Girls Hr.Sec.School
Manapparai05-2007
SSLC - General Studies
Little Flower Girls Hr.Sec.School
Manapparai05-2005
Skills
- Account reconciliation
- Basic accounting
- Meeting arrangements
- Mail handling
- Document management
- Data entry expertise
- Filing systems
- Visitor management
- Relationship building
Certification
Post Graduate Diploma in Computer Application (PGDCA) - July'2012
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Timeline
Front Office Executive
Narayana E-Techno School
09.2022 - 09.2024
Junior Executive - Sales Tax
Deetech Projects Pvt Ltd
12.2013 - 05.2015
Telecaller Supervisor
India Smile Forever
05.2013 - 12.2013
Computer Operator
Block Development Office
05.2012 - 04.2013
Master of Commerce - General Studies
Shrimathi Indira Gandhi College
Bachelor of Commerce - General Studies
Shrimathi Indira Gandhi College
Higher Secondary Grade - General Studies
Little Flower Girls Hr.Sec.School
SSLC - General Studies
Little Flower Girls Hr.Sec.School
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