KOMAL BHANSALI

Project : Corporate Barclays - RTB (Run The Bank)
Application : Financial Crime - Transaction Monitoring SAM8 Global (GTSM)

• Host SOD calls for updates on SAM8 batch runs, ongoing issues, and incident queue reviews.
• Coordinate CAB calls to assess changes' technical and business impacts, service outages, and resource availability for SAM8 applications.
• Manage daily incident statistics, analyze major incidents, and report findings to stakeholders weekly and monthly.
• Develop health rules for application monitoring and performance alerts using AppDynamics.
• Integrate ITRS for enhanced monitoring of SAM8 applications.
• Oversee Disaster Recovery exercises and post-event evidence gathering.
• Implement Chef cookbooks in production, providing technical guidance to Level 1 support during changes.
• Manage SSH key lifecycle for FinCrime application, ensuring proper onboarding and renewal.
• Track and renew application certificates with Certnow, including planning and installation.
• Onboard system accounts in CyberArk for improved security management.
• Handle incident management for user-reported and production issues.
• Collaborate with development teams for upcoming releases and facilitate knowledge transfer to L1.
• Raise and implement Change Records for application enhancements to maintain stability.
• Identify major production issues promptly and initiate triage for resolution and to publish timely updates through email and Teams channels to stakeholders and users.
• Review and follow up on Problem records with relevant teams weekly.
• Conduct knowledge transfer sessions for new joiners and manage knowledge articles for L1.
• Coordinate patching activities for Linux, Tomcat, and Oracle across SAM8 servers and databases.

Project : Business Operations (Mastercard Connect)

• To onboard application on MCC (Mastercard connect)
• Proactively investigate stuck orders (User create, Access, RSA) and process them
• Helping in ongoing projects like Secure Message and PCF
• Look into customer tickets and internal tickets
• Plan and create and Co-ordinate CRQs
• Deploy pipeline through Jenkins
• Create alerts on Splunk to identify issues proactively
• During any outage, raise TRTs and work with different teams to resolve issues
• Create automata with help of IPsoft team to automate manual effort and remove dependency of IPsoft team.

Project : Application Operations (SIM and Number Management/CENT)

• Resolving External Customer Incidents Effectively
• Detection, Rectification & Escalation of delayed or failed orders
• Helped team automating manual BAU processes by creating shell scripts
• Helped in handing off work to first level team which has predefined WA to improve FTF (first time fix) by creating proper documentations and sharing with teams.

Project : SPRINT/METRO Telecom Production Support (Back End Applications)

• Managing Bill cycles for Leading Telecom Service Provider
• Detection, Rectification & Escalation of billing errors
• Worked as focal for Account receivables application
• Worked for Migration from Enabler V6 to Turbo Charging for 3G and 4G usage processing
• Majorly involved in Bridge Conference Call, in regard to issues, & handoff to the Clients & other counterpart’ team.