Komal Kadam

· Leading requirement discussions, documenting detailed & comprehensive business & functional requirements, and presenting them clearly to stakeholders and delivery teams.

· Collaborated with stakeholders to identify business needs and data sources.

· Improved project efficiency by analyzing business processes and identifying areas for improvement.

· Created detailed User stories for system enhancements, leading to improved functionality and user satisfaction.

· Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.

· Provided technical support for troubleshooting analytics and reporting issues.

· Utilized data visualization techniques to present and explain complex data sets.

· Created data models to support decision-making processes.

· Participated in a Leadership workshop, focused on project management and team collaboration.

· Developed and implemented a RACI matrix to clarify team roles and responsibilities.

· Created and enhanced Kanban board to enhance workflow and task tracking.

· Identified and discussed potential risks, contributing to risk management strategies for project management.

· Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

· Collaborated with the IT team to manage outbound invoices, ensuring timely payments from customers.

· Gained knowledge and hands-on experience in the Order-to-cash(O2C) process, including collections and payment tracking.

· Utilized and maintained various enterprise software applications including SAP, ORACLE R15, SI(Sterling Integrator), Map Editor, and Jira to streamline operations and improving invoicing accuracy.

· Assisted in resolving technical issues and optimized the invoicing process, contributing to improved cash flow management.

· Engaging with developers, architects, managers, QA and stakeholders to ensure timely delivery of solutions that meet business requirements

· Coordinating and leading user acceptance testing and resolving user issues post go-live

· Developing an in-depth understanding of applications, the data model, and its mapping to the various business processes.

· Created and maintained interactive dashboards in Excel, Power BI to track and analyze key business metrics.

· Leveraged data visualization techniques to provide insights into invoicing, payment trends and process performance.

· Developed and delivered high-impact presentation to update Senior VP and VP on project process, key performance indicators, and strategic initiatives.

This Project involved engagement with KPMG client for Alex. Alex was Knowledge portal/search engine. Basically handles the front part where the auditors can visit the website and get details. Auditors used to get idea of how and what to follow using the website. It includes related 10+ applications which handle the request and responses on how and what data should be displayed, details of external user details such as bills, subscriptions, license, it also contains the platform that hosts the auditing workflow, handles reports which are made using SSIS and PowerBI. Search engine where content are indexed. The tool where raw data is processed by third party and the content management system.

• Worked in TCS for KPMG client.

• Engage client to gather requirements and ensure alignment with development teams. Developed a detailed project plan to track progress.

• Communicate client’s business requirements by constructing BRD, FRD documents and easy-to-understand data and process models.

• Developed user stories and to-be process flows to support design and development solution for the client and managed 10+ applications.

• Worked collaboratively with team members to design solutions that meet client’s business requirements and fulfill user stories.

• Participated in key meetings with clients including requirements sessions, demo’s, and user acceptance testing.

• Involvement in all phases of implementation process including Initial design, product customization and testing application till delivery.

• Used ADO for reporting, requirements management, backlog, sprints, project management, and automated builds.

• Analyzed data sets, presented data and conclusions to team in order to improve strategies and operations& estimating monetary based losses caused due to incorrectly performed troubleshooting causing gratuitous dispatches for users.

• Maintain project plans, iterations and teamwork assignment, identifies risk and escalates functional, quality and timeless issues.

• Ability to maintain detailed understanding of the team tasks and goals with multiple live projects.

• Worked with developing team to complete task in case of urgent requirement completion.

• Provided functional training to team.Experienced in ADO(Azure DevOps Server), Sharepoint, Excel.

• Worked in Dell Account as Analyst.
• Developed a detailed project plan to track progress.
• Responsible for gathering and analyzing data and providing clear recommendations to clients.
• Interacting with Development team to explain them the new requirement.
• Testing the new requirement to ensure it meets the client requirements.
• Good Understanding on Agile Methodology.
• Providing post implementation support to client.
• Analyzing survey reports and planning training strategies. Mentored junior advisors, fostering professional development and enhancing overall team performance.
• Good understanding of hardware/software system issues. Knowledge of Linux, CCNA and used tools SQL, Siebel, Salesforce Lighting, Dell’s oracle based Extractor UI.

· Worked as an IT Application Support.

· Accept incoming support request through email Channels.

· Proven ability to troubleshoot and identify the root cause of issue, while working cross functionally.

· Planned and coordinated with development team for resolving issues.

· Reviewed the CRM (Customer Relation Management) database system with the aim of improving efficiency.