Komal Shinde
CS Operations
Pune
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon Development
11.2020 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
HR Recruiter
OPTIMUM HR
7 2019 - 10.2020
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Evaluated existing recruitment tools and resources, recommending improvements where necessary to enhance overall effectiveness of talent acquisition efforts.
- Partnered with external agencies when needed to supplement internal recruitment capabilities during peak periods or challenging searches.
- Coordinated schedules to arrange management interviews with applicants.
Education
B.B.A (MARKETING) -
SPPU Pune
H.S.C - undefined
Pune
S.S.C - undefined
Pune
M.B.A (HR) -
SPPU Pune
Skills
Customer Support
Customer Service
Team Collaboration
Problem Resolution
Customer Complaint Resolution
Product Knowledge
Multitasking
Computer Skills
Calm Under Pressure
Excellent Communication
MS Office
Customer service excellence
Problem-solving aptitude
Customer service orientation
LiveChat Messaging
Written Communication
Areas Of Interest
HR Profile
Personal Traits
- Co-operative & keen observer.
- Self motivated.
- Determined towards my goals.
- Hardworking.
- Smartworking.
- Ability to interact effectively.
- Presentation skills.
Additional Qualifications
MS-CIT
Contacts
7758900461
Carrierobjective
To work in a professional and challenging environment where I can put my best in achieving organizational goals and also update myself with emerging trends of current technology.
Achievements
- Participated in STATE KUDO
- Inter Collegiate in Volley Ball
- Participated in Cultural Programmes.
- Participated in International Conference held at VIIT, Baramati.
Personal Information
- Father's Name: Shinde Ramesh Mohan
- Mother's Name: Sonali
- Date of Birth: 04/10/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Language Proficient
Marathi, Hindi, English
Projects
Project related to Service Marketing with special reference to STATE BANK OF INDIA Baramati. Project related to Recruitment & selection with special reference to PIAGGIO VEHICLES PVT.LTD. MIDCBaramati. Project related to Employee Engagement with special reference to FRESHO MIDC Baramati.
Disclaimer
I here declare that the above stated information is true and correct to the best of knowledge.
Timeline
Customer Service Associate
Amazon Development
11.2020 - Current
HR Recruiter
OPTIMUM HR
7 2019 - 10.2020
B.B.A (MARKETING) -
SPPU Pune
H.S.C - undefined
Pune
S.S.C - undefined
Pune
M.B.A (HR) -
SPPU Pune
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