Krishna Ram
Badlapur
Summary
Accomplished Team Leader at Q Conneqt Business Solution Ltd., adept in CRM software and teamwork, significantly enhanced customer engagement and account upgrades. Leveraged strong analytical skills and problem-solving abilities to exceed targets and implement strategic process improvements, demonstrating a commitment to excellence and collaborative success.
Overview
5
5
years of professional experience
Work History
Team Leader
Q Conneqt Business Solution Ltd.
12.2022 - Current
- Manage and oversee a team responsible for making calls to existing customers to convince them to upgrade their Kotak 811 account to Super 811.
- Monitor team performance, provide training, and ensure targets are met.
- Assist team members in handling customer queries and objections effectively.
- Develop strategies to improve customer engagement and account upgrades
SME
Q Conneqt Business Solution Ltd.
01.2022 - 12.2022
- Acted as a team leader without an official title, overseeing and assisting telecallers in their daily tasks.
- Provided training and support to new and existing team members to enhance performance.
- Ensured team met targets for Kotak 811 account activation and customer engagement.
- Assisted in handling escalations and resolving customer issues related to Kotak 811 services.
- Coordinated with management to implement process improvements and boost efficiency.
Telecaller
Q Connneqt Business Solution Ltd.
12.2019 - 01.2022
- Conducted welcome calls to customers who had opened Kotak 811 accounts but had not yet funded or used them.
- Educated customers on the features and benefits of the Kotak 811 account, including digital banking, zero-balance benefits, and exclusive offers.
- Engaged with customers, addressed queries, and encouraged account funding and first transactions.
- Assisted customers with technical or banking-related concerns, ensuring a smooth onboarding experience.
- Performed follow-up calls to remind customers about account activation steps and benefits.
Education
BMS - Finance
Mumbai University
Kalyan08-2018
HSC - Commerce
Maharashtra Board
Kalyan07-2015
SSC -
Maharashtra Board
Badlapur, India06-2013
Skills
- Teamwork and collaboration
- Strong analytical skills
- CRM software
- Problem-solving
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Team Leader
Q Conneqt Business Solution Ltd.
12.2022 - Current
SME
Q Conneqt Business Solution Ltd.
01.2022 - 12.2022
Telecaller
Q Connneqt Business Solution Ltd.
12.2019 - 01.2022
BMS - Finance
Mumbai University
HSC - Commerce
Maharashtra Board
SSC -
Maharashtra Board
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