Krishnam Mishra

Product Support Engineer

Fynd/Jiomart

8 2022 - Current

Leveraged SQL, Big Query, Grafana, and Python skills to analyze data, generating actionable insights, and expanding product knowledge for effective communication with stakeholders and business teams
Took ownership of new feature implementations aligning with business goals and user needs, contributing innovative ideas for enhancement
Developed robust solutions for refunds-related issues, significantly improving customer satisfaction and reducing customer support workload
Monitored system performance, identified bottlenecks, and proactively implemented measures for improvement, optimizing operational efficiency
Effectively debugged and resolved production-level issues for Jiomart, ensuring seamless operations and minimal downtime, collaborating closely with developers
Automated the manual efforts
Contributed to the development of new products by providing valuable user feedback from a support perspective.
Enhanced product usability by troubleshooting issues and providing effective solutions to customers.
Maintained servers and systems to keep networks fully operational during peak periods.
Resolved system and customer issues by troubleshooting and providing effective solutions.
Collaborated with cross-functional teams to identify and resolve complex technical problems.
Reduced downtime by proactively monitoring product performance and identifying potential issues before they escalated.
Acknowledged for exceptional contributions and exemplary work in receiving the prestigious 'Fynd Star' award in recognition of achievements.