KRITIKA SUNIL
Sales officer
Vashi
Summary
Im keen hard working reliable and excellent time keeper and a bright and receptive person. Able to communicate well with people across all levels. Im equally good at working and unsigning my own initiative
Overview
11
11
years of professional experience
3
3
Languages
Work History
IDFC First Bank
04.2023 - Current
- Retaining a customer and convincing them to continue their relationship with the bank
- Handling customer queries and resolving issues effectively is key to maintaining customer satisfaction and loyalty
- Maintaining an extra ordinary record of consistently meeting monthly targets through out the year
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about the product.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Qatar Duty Free
03.2016 - 03.2022
- Promoter - 2018 To 2022
- Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
- Play a role in achieving the daily sales budget
- Operating the cash register and achieving the highest sales
- Identify current and future customer requirements by nurturing potential and actual customers
- To ensure excellent customer service are delivered to all guest in the shop floor
- Maintaining all guest feedback as well as complains, and to ensure all customer complaint is dealt within earliest TAT, wherever any intervention needed are taken or escalated to higher management
- Sales Assistant - 2016 To 2018
- Responsibility : Retail Sales Operation – SN -1000 & Other QDFC Locations
- Assist the Duty Manager to coordinate the shift operations of the shop floor
- Cash register operation
- Customer Service Stocks arranging and merchandising
- Implementing promotional marketing along with selling activities in order to achieve the sales budget
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
- Worked with frankfinn institute of airhostess training as a counsellor.
Customer Service Representative
BWFS
10.2014 - 08.2015
- Worked with BWFS for china airlines as a customer service representative
Guest Service Representative
Plaza Premium Lounge
11.2013 - 10.2014
- Worked with plaza premium lounge as a guest service in terminal 3 IGI airport.
Education
BA -
IGNOU
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Aviators hub
Skills
- Problem Solving
- Team work
- Time management
- Negotiation and creativity
Disclaimer
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.
Timeline
IDFC First Bank
04.2023 - Current
Qatar Duty Free
03.2016 - 03.2022
Counselor
Frankfinn Institute of Airhostess Training
09.2015 - 02.2016
Customer Service Representative
BWFS
10.2014 - 08.2015
Guest Service Representative
Plaza Premium Lounge
11.2013 - 10.2014
Intermediate - undefined
DTEA Public School
Diploma - Aviation, Hospitality and Travel Management
Frankfinn institute of airhostess training
Training - Grooming, Aviation and interview skills
Aviators hub
BA -
IGNOU
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