Krutika Kamble

1.Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

2.Made customers aware of current and new programs and services.

3.Manage calls and messages on Contlo-Whatsapp and Instagram

4.Respond to visitor inquiries about products and company information

1.Manage all e-commerce platforms

2.Ensure purchase orders (POs) are processed and dispatched with 100% fill rate

3.Ensure timely completion of Goods Receipt Notes (GRNs)

4.Handle general admin tasks: attendance, inductions, form-filling, petty cash, and vendor coordination

5.Arrange travel and hotel accommodations for staff

6.Coordinate internal events and activities3

Administrative Tasks

1. Maintain attendance sheets and send to Accounts/HR team

2. Update and maintain records of leaves and attendance for payroll

3. Handle front office reception, including visitors and calls

4. Coordinate with drivers and provide cars to Founder & HOD when needed

5. Scanning and photocopying documents

Office Management

1. Conduct floor walks and inspections of conference rooms, pantry, and restrooms

2. Monitor office boy's schedule

3. Check and maintain stationery stock

4. Ensure timely deliveries and stock essentials

Communication and Coordination

1. Respond to emails and handle internal and external calls

2. Maintain data for courier services

3. Send daily activity reports to Head of Operations

Event and Workshop Management

1. Plan and update monthly workshop calendar

2. Publish workshop and event details on website and internal platforms

3. Respond to customer inquiries and coordinate events

Logistics and Dispatch

1. Create challans and ensure timely dispatches

2. Coordinate courier services

Finance and Inventory

1. Handle petty cash and process vendor bills

2. Maintain and update office inventory

HR Support

1. Assist with employee onboarding and inductions

2. Maintain attendance records

3. Allocate tasks to office assistants