Kunal Jage

Driving transformation and advisory projects in the banking and insurance sector. Summary of key projects:

Digital transformation of a small finance bank in India:

• Led partner evaluation and onboarding, aligning transformation initiatives with strategic goals.
• Oversaw vendor selection for key banking systems, like CBS, LOS, DMS, Treasury, AML, and ALM platforms.
• Conducted feasibility studies and market scans to identify optimal solutions for future-ready processes.
• Collaborated with IT, business teams, legal, procurement, compliance, and operations teams for seamless integration.
• Delivered stakeholder reports on project progress, milestones achieved, and future recommendations.
• Supported implementation of LOS for 3 liability products including crafting BRDs, creation of E2E workflow and project management. The implementation of new LOS improved the TAT from 1 month to 7-10 days.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

CASA transformation for a large Indian PSU bank:

• Assessed the current state of CASA products, operating model, processes, customer segment, market presence, and business performance across key regions.
• Conducted a detailed peer comparison and regional analysis to identify growth opportunities for expanding the CASA customer base.
• Detailed the key strategies for the transformation of the liabilities business and implementation plans for the strategic initiatives identified as part of the design phase.
• Led the execution of pivotal initiatives by coordinating efforts with various bank divisions, vendors, and key stakeholders to meet design phase objectives.
• The project aims to enhance the CASA float, improve TAT by 20-30% and launch 12-15 new & revamped products.

Customer data governance & vulnerability assessment for a leading Indian general insurer:

• Conducted a thorough study of customer journeys across LOBs through primary interviews with various teams across business functions, third-party vendors, and analysis of applications.
• Based on the as-is assessment, 20 recommendations were proposed with a mix of system-related enhancements and non-system-related changes.

• Managing strategic sourcing projects for Fortune 500 clients and working with cross-regional teams and client stakeholders from multiple functions to achieve business goals.
• Supported a listed British multinational company in the public services domain with category management of key categories, including Corporate/Professional Services, Human Resources, and Commercial Fleet.
• Executed RFPs, RFQs, commercial, and contract negotiations to deliver value to the client. Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

• Conducting market research and creating in-depth reports for clients in the sectors of mining, packaging materials, and chemical manufacturing to suggest go-to-market strategies for new geographies or avenues for low-cost sourcing.
• Delivering insights to the client on raw material price trends, country regulations and taxation, logistical routes and pricing, incoterms, etc.

• Responsible for handling high-value motor accident claims, performing loss assessments, negotiations, and claim approvals.
• Awarded Star Performer of the Month for March 2016 for achieving savings through innovative repair techniques.