KUNAL KADAM
Mira Road
Summary
Accomplished Customer Service Professional with a proven track record at Tata Consultancy Services, adept in critical decision-making and exceptional client relationship management.
5+ years of experience with specialization in Customer issue resolving and escalation handling. Leveraged expert attention to detail and strong problem-solving skills to enhance customer satisfaction and operational efficiency, mentoring new hires towards seamless integration and superior service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Associate (CITI Bank's Recovery)
Tata Consultancy Services
02.2024 - Current
- Serve as intermediaries or middlemen between the company and debtors of the respective product.
- Reach out to clients to gather payment for overdue bills and other payments. Work closely with higher management teams to assess and mitigate settlement-related risks.
- Keep a high level of confidentiality of the company with its customers and record the recovered debt.
- Give reminders of outstanding and unpaid long overdue bills to customer.
- Make an agreement with debtors and establish a good atmosphere where debts can be paid. Respond to question and complaints from debtors.
Customer Relations Advisor (UK Based Client)
Tech Mahindra
03.2022 - 01.2024
- Escalate complaints to the appropriate internal teams.
- Establishing long lasting, trusting connections by communicating professionally and empathetically with the clients.
- Using appropriate methods and tools to provide information that is accurate, comprehensive and thorough.
- Meet call handling quotas and individual and team sales targets.
- Gather and analyze client data to identify possible products or services to recommend to management.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain Outbound client interaction logs, handle customer accounts, accessing while on call to provide required solution post person verification
- Follow communication protocols, rules and policies.
Customer Service Representative
KAD Automotive
01.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs related to Car servicing and customization.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Hightech Business Solutions
07.2016 - 12.2019
- Worked as third party collector for British telecom.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Also acted as Team leader.
Education
YBN University
B.Com With First Class2022
Skills
- Expert Attention to details
- Strong problem solving
- Excellent Interpersonal Skills
- Adaptive and Agile
- Outcome oriented and result driven
- Exceptional Client relationship management
- Critical Decision Making and Thinking
Accomplishments
Best Performer – Continuously for 6 months – Tech Mahindra.
Email Appreciation from client- KAD Automotive
Hobbies
Gaming and solving puzzles
Bike Riding / Off roading-
- KTM Championship winner for consecutive 4 years since 2015
- Participant in Mahindra Off roading
Playing Guitar
Exploring nature with Photography
Timeline
Customer Service Associate (CITI Bank's Recovery)
Tata Consultancy Services
02.2024 - Current
Customer Relations Advisor (UK Based Client)
Tech Mahindra
03.2022 - 01.2024
Customer Service Representative
KAD Automotive
01.2021 - 01.2022
Customer Service Representative
Hightech Business Solutions
07.2016 - 12.2019
YBN University
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