Kunal Mulchandani
Manager - Senior Business Analyst & Strategy Consultant
Mumbai
Summary
- Currently working as a Manager (Senior Business Analyst & Strategy Consultant) at Capgemini Invent, India.
- Consulting Expertise: Thought leadership, offerings creation, new market entry strategy.
- Domain Expertise: 10+ years of relevant experience in Life Insurance (Individual & Group) product, policy servicing, claims business processes.
- Gamut of Products: Term, ILP, Savings, Annuity (Immediate, Deferred), Group Term Life, Group Credit Life.
- Functionalities: Premium Calculation, Charges (ILP products), Lapse, Paid up, Discontinuance, Reinstatement, Minor/Major alterations, Death, Surrender, Maturity & Maturity with settlement, Reinsurance.
- Awarded as the best employee in Promising QKite category at QualityKiosk technologies Pvt. Ltd.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Manager
Capgemini Invent
Mumbai
03.2024 - Current
- Led a process re-engineering project for a client, reducing time to market by 22% and optimizing end-to-end processes.
- Performed a gap analysis, delivering 14 key documents to improve the product implementation process.
- Assessed and mapped multiple processes, data flows, and technology systems to identify inefficiencies and recommend improvements.
- Helped one of the leading Indian Insurer to adopt Jira, implemented workflows & enable training for stakeholders.
- Designed visually engaging decks to present Capgemini Invent’s capabilities to C-suite executives, highlighting key insights, strategic recommendations, and business impact.
- Conducted a UI assessment for an insurance repository website, identifying gaps and providing strategic recommendations.
- Created strategic offerings for Indian Insurers.
Senior Business Analyst
Azentio Software Pvt Ltd
Mumbai
07.2022 - 03.2024
- Client: ABSA Life Assurance, Kenya
- Engaged client to gather software requirements/business rules and ensured alignment with development teams.
- Translated stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, and workflow/process diagrams.
- Evaluated risks related to requirements implementation and testing processes.
- Reviewed the solution & design proposed by the development team and made suggestions to address any gaps—gaps between solution vs. requirement or gaps within the solution itself.
- Drafted and maintained business requirements and aligned them with functional and technical requirements.
- Led and managed end-to-end testing, defects (SIT/UAT).
- Provided functional support to user departments or development teams on deployment, go-live, and post-production activities.
Business Analyst
Aurous Consultancy Sdn Bhd
Kuala Lumpur
10.2018 - 05.2022
- Client: AIA & Great Eastern Life Insurance, Malaysia
- Gathered, analyzed, and validated new enhancement requests in an end-to-end manner.
- Communicated with business users for requirement analysis.
- Collected requirements to draft various application use cases and flowcharts.
- Created BRD/FSD for enhancements after approval of feasibility, business impact, and potential changes for core and surrounding systems.
- Reviewed proposed solutions and designs, identified gaps, and suggested improvements.
- Designed test scenarios and incorporated them into FSD/BRD.
- Led and managed end-to-end testing (SIT/UAT).
- Tracked and resolved software defects with the help of development teams.
- Provided functional support to user departments and development teams during deployment, go-live, and post-production activities.
Business Analyst
Unistanz Software Pvt Ltd
Mumbai
08.2018 - 10.2018
Associate Business Analyst
QualityKiosk Technologies Pvt Ltd
Mumbai
04.2015 - 10.2018
- Client: HDFC Standard Life Insurance, Mumbai
- Analyzed business understanding with users for new enhancements, changes, and products, assessing feasibility on the Core system (LIFE/Asia).
- Created BRD for enhancements/products after obtaining approval on feasibility, business impact, and potential changes for Core and surrounding systems.
- Conducted analysis for Core system and peripheral system integration requirements.
- Gathered requirements and drafted various application use cases.
- Communicated with business users for requirement analysis.
- Reviewed requirements and performed a detailed study of new requests.
- Designed test scenarios, test cases.
- Led user acceptance testing (UAT), raised defects, monitored progress, and coordinated with development teams for resolution and sign-offs.
- Allocated tasks to development and testing teams, ensuring defect closure and testing completion.
- Implemented changes to production and monitored post-production activities.
Education
BE - Electronics & Telecommunications
Thadomal Shahani Engineering College
Mumbai 06.2010 - 05.2014
Personal Information
- Date of Birth: 04/11/1992
- Gender: Male
- Marital Status: Single
Certification
Six Sigma White Belt - AOGPE
Timeline
Six Sigma Yellow Belt - AIGPE
12-2024
Six Sigma White Belt - AOGPE
11-2024
Manager
Capgemini Invent
03.2024 - Current
Senior Business Analyst
Azentio Software Pvt Ltd
07.2022 - 03.2024
Business Analyst
Aurous Consultancy Sdn Bhd
10.2018 - 05.2022
Business Analyst
Unistanz Software Pvt Ltd
08.2018 - 10.2018
Associate Business Analyst
QualityKiosk Technologies Pvt Ltd
04.2015 - 10.2018
BE - Electronics & Telecommunications
Thadomal Shahani Engineering College
06.2010 - 05.2014
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