Kunal Pednekar
Senior Process Associate
Mumbai
Summary
Dynamic professional with a proven track record at Tata Consultancy Services, excelling in enhancing customer satisfaction and process efficiency. Skilled in verbal communication and key performance indicators, I successfully led a team to consistently meet reporting objectives, while implementing solutions that improved service delivery and accountability.
Overview
19
19
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
04.2016 - Current
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
Customer Finance Advisor
Tech Mahindra Business Services
02.2010 - 04.2016
- Negotiated payment arrangements with clients experiencing financial difficulties, minimizing loss exposure for the company.
- Analyzed customer account trends, identifying opportunities for upselling or additional services.
- Provided exceptional customer service, addressing inquiries and concerns in a timely manner to maintain client satisfaction.
- Reduced late payments by implementing timely follow-ups and reminders to customers on due dates.
Customer Relationship Associate
Epicenter Technologies Private Ltd
10.2006 - 09.2009
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
No Degree - Higher Secondar Certification
Maharashtra State Board Of Secondary And Higher Education
Mumbai 04.2001 -
Skills
Verbal and written communication
Key performance indicators
SLA accomplishment
Call management
Timeline
Senior Process Associate
Tata Consultancy Services
04.2016 - Current
Customer Finance Advisor
Tech Mahindra Business Services
02.2010 - 04.2016
Customer Relationship Associate
Epicenter Technologies Private Ltd
10.2006 - 09.2009
No Degree - Higher Secondar Certification
Maharashtra State Board Of Secondary And Higher Education
04.2001 -
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