Laraib Sayed

• Conducting thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures to ensure compliance with regulatory requirements.
• Implementing comprehensive KYC procedures for clients based in the United States, Europe, and Canada, covering various sectors such as Listed, Private, Regulated, Funds, Government, Trust, and Non-Bank Financial Institutions (NBFI).
• Staying updated with the latest industry regulations and guidelines to ensure adherence to AML and KYC regulations.
• Demonstrating a deep understanding of company registries, regulatory bodies, and exchanges relevant to the industry.
• Staying informed about regulatory changes and updates that may impact the KYC processes.
• Utilizing this knowledge to effectively navigate and interpret regulatory requirements when reviewing client documentation.
• Conducting periodic reviews based on their risk levels, ensuring ongoing compliance with internal and external policies.
• Conducting comprehensive checks on client information to identify any discrepancies or red flags that may require further investigation.
• Following established procedures and protocols to maintain consistency and efficiency in KYC processes.

In my previous customer service role, I handled inbound calls daily, addressing customer inquiries, and resolving issues efficiently. I developed strong communication skills, allowing me to convey information clearly and empathetically. My responsibilities included documenting interactions and following up to ensure customer satisfaction. I effectively managed high call volumes while maintaining a positive attitude and a focus on customer needs. By actively listening, I identified problems quickly and provided tailored solutions. I also collaborated with team members to improve processes and enhance service quality. This experience taught me the importance of patience and adaptability in delivering excellent service.