Lavina Waghalekar

• Collaborated with marketing team to launch promotional campaigns, enhancing brand visibility and engagement.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Coordinated therapist-client matching based on therapeutic needs and specialization, improving client satisfaction.
• Trained and mentored new sales representatives on product knowledge and sales techniques.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Streamlined sales processes to reduce cycle times and improve efficiency.
• Streamlined sales process to reduce cycle time and accelerate deal closures.
• Coordinated therapist-client matching based on therapeutic needs, specialization, and availability.
• Improved therapist-client matching efficiency resulting in higher client satisfaction.

• Lead and coordinate a multidisciplinary team of mental health professionals, ensuring timely project delivery and service quality.
• Managed team workflows, task allocation, and performance tracking to enhance service delivery and meet project deadlines.
• Collaborated with leadership to optimize internal processes and client experience.
• Identified areas for improvement in service delivery and implemented changes that enhanced operational processes.
• Led a team delivering mental health services with 95%+ on-time project completion.
• Mitigated risks associated with service delivery by establishing contingency plans and proactive management strategies.
• Fostered teamwork, collaboration, and continuous learning among team members to create a positive work environment.
• Supported successful delivery of multiple counselling initiatives while maintaining high service standards.

• Conducted crisis interventions to ensure student safety and emotional well-being during critical situations.
• Led initiatives to enhance school-wide mental health awareness through community outreach programs.
• Improved student emotional well-being through targeted individual counseling sessions addressing specific needs.
• Analyzed student data to identify trends in academic performance and inform strategic counseling practices.
• Facilitated classroom discussions to emphasize bullying prevention and college readiness.
• Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in the field.
• Conducted regular meetings with enrolled students to assess progress and strategize interventions for identified challenges.

• Provided individual and group counseling to support student mental health and academic success.
• Developed and implemented personalized academic plans for students based on needs assessments.
• Facilitated workshops on social skills, conflict resolution, and stress management for students.
• Collaborated with teachers and parents to address behavioral concerns and promote a positive learning environment.
• Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
• Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.

• Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
• Managed multi-platform content calendars, ensuring timely and relevant posts aligned with organizational goals.
• Analyzed social media metrics to assess campaign performance and inform future strategy adjustments.
• Collaborated with mental health professionals to create informative content that resonates with target audiences.
• Mentored junior staff in social media best practices and platform-specific engagement techniques.
• Initiated community outreach programs through social media to promote mental health awareness initiatives.
• Coordinated with marketing team to align social media strategy with overall marketing objectives.
• Reviewed marketing materials and documents for brand accuracy and trending design.

• Developed engaging blog content to enhance brand visibility and audience engagement.
• Conducted thorough research to ensure accuracy and relevance of information presented in blogs.
• Collaborated with SEO specialists to optimize content for search engine performance and user experience.
• Edited and proofread articles to maintain high standards of quality and coherence across all posts.

• Assisted in recruitment processes by screening resumes and scheduling interviews.
• Supported onboarding of new employees through orientation sessions and training materials.
• Maintained employee records and updated HR databases for accuracy and compliance.
• Answered phone and performed clerical duties to assist human resources department.
• Developed strong written and verbal communication skills.

● Support the planning and ensure implementation of course program initiatives
● Maintain positive relationship with the learners and be the face of MyCaptain
● Schedule and organize meetings/events and ensuring workshop quality must be maintained
● Creatively planning out engagement activities for mentees and tracking the same
● Attention to mentee experience and solving immediate issues
● Moderate the live sessions to ensure a safe and secure learning environment for Mentees
● Coordinating with captains to ensure better learning experience for learners

• Coordinated client appointments and communication.
• Administered and scored psychometric assessments.
• Assisted with social media management and awareness campaigns.
• Streamlined client coordination processes.
• Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.

• Led a dedicated team to boost sales results and achieve strategic goals. Guided mentorship for more than 20 students and campus ambassadors, fostering professional growth.
• Collaborated with cross-functional teams to streamline communication processes.
• Conducted market research to inform business strategy and operational planning.
• Assisted in development and implementation of process documentation for team training.
• Streamlined business processes by identifying inefficiencies and implementing solutions.
• Enhanced operational efficiency through thorough analysis of company procedures and suggesting improvements.

• Cultivated relationships with clients to identify needs and provide tailored solutions.
• Conducted market research to identify emerging trends and competitive positioning.
• Analyzed sales data to drive performance improvements and optimize inventory management.
• Utilized CRM systems for tracking leads, managing customer interactions, and forecasting sales growth.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Achieved significant sales targets by motivating team and setting realistic yet challenging goals.