Laxman Populwad

• Managed and supported Prime Accounts to ensure consistent business growth and customer satisfaction.
• Acted as the primary coordination point between customers, sales teams, operations, and support functions.
• Monitored account performance, order status, and business opportunities for assigned customers.
• Prepared and maintained sales reports, forecasts, and account performance dashboards.
• Ensured timely resolution of customer queries and escalations.
• Supported sales managers in identifying growth opportunities within existing accounts.
• Coordinated pricing, quotations, contract documentation, and renewal processes.
• Maintained CRM accuracy and ensured complete customer data management.
• Tracked sales targets, pipeline progress, and account health metrics.
• Collaborated with cross-functional teams to deliver seamless customer experiences.
• Support revenue realization by ensuring timely order completion and minimizing order fallout.
• Drive process improvements and contribute to enhancing customer experience for strategic accounts.
• Maintain strong relationships with internal stakeholders and Prime Account customers to ensure high service quality.
• Manage end-to-end order processing for Prime Account customers, ensuring accuracy and timely execution.
• Coordinate with Sales, Solution, Operations, Credit, Legal, and Delivery teams to facilitate smooth order fulfillment.
• Review and validate customer documents, including COF, PO, contracts, and commercial approvals.
• Track order progress and proactively resolve issues related to feasibility, provision

• Working in feasibility team for Maharashtra/Mumbai division & working on internet application called
Salesforce, OPTIMUS & various other internal portals.
• Responsible for updating L1, and L2 reverts of Wire line & wireless media to provide complete feasibility
of internet lease line (Internet Link) to sales team & respective Account Manager.
• Feasibility Traffic Management & Intelligent Segregation based on Partner's geographical reach
/Services / Products / Supported Technology / Opportunity Stage.
• Handling cross-connect feasibilities at IDC locations & providing feasibilities and pricing to
customers/sales with the help of the IDC/ITMC team.
• Handling Access & feasibility activity to provide Network Bandwidth & capacity for internet service for
the vendor account like IDEA, PGCIL, TTSL-TTML VODAFONE, AIRTEL
• Responsible to arrange the capacity of B/W in POP or NNI (Network to Network- interface) for the
remote location Customer.
• Raising Feasibility as per customer requirement and product process as per received solution diagram
from sales and solution team.
• Closely working with Solution Architect to understand the diagram and links flow provided to customer.
• Follow up with the access team to get the timely feasibility closure response along with BAFO pricing.
• Coordinate between the sales and access team related queries and pricing of feasibility related
negotiations.
• Generating the report on a daily basis to check if any returned and missed tat cases.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Answering customer inquiries, following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data
and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking
tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing
pending orders and customer requests to ensure customer satisfaction.

• Managing customer accounts, following up with customers for administrative purposes, and providing
troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an
organized and accessible filing system.
• Reporting any unusual activity to your supervisors.
• Co-coordinating with Sales Department regarding Client information. I.e. Product, Category, Amount,
Contact Person...
• Prepared monthly Performance Status Reports.
• I’m handling Key account Governments, corporate account for M2M IOT product to use in electronic
meter, EV car etc.
• Weekly co-ordinate with B2B team, warehouse team to availability of stock, Sim’s card delivery.
• Manage large amounts of incoming phone calls, Identify and assess customers’ needs to achieve
satisfaction, provide accurate, valid and complete information by using the right documentation. Keep
records of customer interactions, process customer accounts and file documents, Follow
communication procedures, guidelines and policies.
• I’m recently handle one of big project to IOCL Governments account for customer required pan India
Airtel billing account creation, Sim’s card delivery, activation multiple state & documentation parts, with
discus to all state Representative & close query, Sim’s card issue.

• Executed sales strategies to achieve monthly targets and enhance revenue streams.
• Developed and maintained strong relationships with clients to drive sales growth.
• Conducted market research to identify new business opportunities and customer needs.
• Collaborated with cross-functional teams to design tailored solutions for clients.
• Utilized CRM software to track leads, manage client interactions, and streamline processes.
• Delivered product presentations and demonstrations to effectively showcase offerings.
• Analyzed sales data to refine approaches and improve overall performance metrics.
• Researched sales opportunities and leads to exceed sales goals and increase profits.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.