Laxmi Ambegar
Business Analyst
Mumbai
Summary
At JPMC, I manage the recertification process, ensuring procedures and training materials are regularly validated and updated, with stakeholder-initiated changes effectively tracked and approved. As a seasoned Fraud and Research Specialist, I excel in Debit Card Fraud Prevention and Retail Research, addressing the financial needs of customers and bankers by identifying fraud and resolving technical and account-related issues for both consumer and business clients.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Fraud Analyst 2
JPMorgan Chase & Co.
- Monitored and analyzed high-value debit card transactions for VIP clients.
- Enhanced fraud detection accuracy while maintaining exceptional customer satisfaction metrics.
- STAR Program
Senior Fraud Analyst 2
JPMorgan Chase & Co.
- Evaluated credit histories and flagged suspicious or fraudulent credit card applications.
- Worked closely with verification teams to prevent credit abuse and identity theft.
- Credit Card Verifications
Fraud Prevention Specialist
JPMorgan Chase & Co.
- Managed inbound and outbound fraud-related customer inquiries.
- Delivered prompt fraud resolution and account recovery support.
- Debit Card
Customer Service Specialist
Tech Mahindra Business Services (Hutchison 3 Global Services)
- Delivered end-to-end customer service and retention support.
- Ensured adherence to quality assurance standards and enhanced customer experience.
Business Analysis Specialist IV
JPMorgan Chase & Co.
10.2024 - Current
- Lead procedure reviews and enhancements of procedures across multiple business functions as part of recertification initiatives.
- Identified process gaps and compliance issues, offering actionable resolutions.
- Collaborated with stakeholders to develop strategies for improving risk mitigation and operational performance.
- Supported cross-functional projects to refine policies, execution models, and strategic goals.
Retail Research Specialist III
JPMorgan Chase & Co.
06.2020 - 10.2024
- Part of the pioneering Retail Research team in Mumbai, offering insights and support to internal and external stakeholders.
- Resolved customer and banker queries with efficiency, focusing on complaint resolution and service quality.
- Handled Escalated issues across consumer & business banking.
- EOD reports for dedicated mailboxes & newly onboarded staff
- Endured smooth end to end transition of new hires from training to production
Education
B.COM -
Pragati College of Commerce
Mumbai 04.2001 -
H.S.C - Higher Secondary Education
Skills
- Quality Assurance & Risk Mitigation
- Management Collaboration
- Interpersonal Skills
- Fraud Detection & Prevention
- Process Analysis & Improvement
- Compliance & Regulatory Alignment
Accomplishments
- Maintaining zero quality errors in Retail Research for the year 2022 & 2023
- Winner of the Aspire to Inspire – cloud - 9 collaborator award for 2022 and Customer Obsession award Quarter 1 – Retail Research 2023
- Winner of ace award in February, June, September, October 2022 & March of 2023
- Winner of customer excellence award in retail research for the month of May 2023
- Commitment Champion for Year 2023
Application Knowledge
- Praesto & Ribbon
- Customer Assist
- Mainframe
- Admin Tool
- KANA
- CARE- Complaint Tracking
- Webstats
- Transaction Enquiry
- Eserve
- Change Manager
- Signavio
- AIR (Article Information Repository)
- PWS (Payable Web Services)
- Payment Optimizer
Timeline
Business Analysis Specialist IV
JPMorgan Chase & Co.
10.2024 - Current
Retail Research Specialist III
JPMorgan Chase & Co.
06.2020 - 10.2024
B.COM -
Pragati College of Commerce
04.2001 -
Senior Fraud Analyst 2
JPMorgan Chase & Co.
Senior Fraud Analyst 2
JPMorgan Chase & Co.
Fraud Prevention Specialist
JPMorgan Chase & Co.
Customer Service Specialist
Tech Mahindra Business Services (Hutchison 3 Global Services)
H.S.C - Higher Secondary Education
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