LAXMI GAIKWAD
Tuljapur
Summary
I am experienced customer service assosiate with over all 5 years. of experience providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Space Landmark
02.2021 - 12.2023
- Customers documents verified
- Responded to incoming client enquiries in a timely and professional manner, whether in person, over the phone, or via email.
- Updated the company's databases with new customer information and handle current customer data retrieval accurately and on time.
- Resolved client issues and improve service levels by utilizing problem-solving skills.
- Created procedures to improve the efficiency of a variety of processes, such as filing and organizing records, in order to boost our ability to efficiently retain/recover documents, reports, and records.
- Documented customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Identified relevant characteristics and benefits to recommend new products or services, or provide suggestions for changes.
Customer Service Associate and Accounting Manager
TVS Motor Company
04.2017 - 12.2020
- Daily identified customers needs and provided good service
- company related services and products and offers provided
- collectedand analyed the customer feedback
- good response to customer quries.
- Assisted customers with emergency problems or unexpected situations.
- Developed and maintained customer relationships
- managed the daily opreations accounting department.
- Managed accounts responsible for transactions related to billing, sales, collection, payroll and budget preparation.
- Maintained updated and accurate accounting books for cash receipts, accounts payable and receivable, general ledger, payroll, utilities and other capital expenditure
Education
Bachelor of Commerce - Accounting And Finance
Tuljabhavani College Tuljapur
Tuljapur, India05.2017
Skills
- Customer Support
- Customer Complaint Resolution
- Problem Resolution
- Account Updating
- Product and Service Solutions
- Complaint Handling
- Multi-Line Phone Systems
- Customer Relationship Management (CRM)
- Account Management
Accomplishments
I am an experienced customer service associate with over 5 years of experience providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently, resulting in a 97% customer satisfaction rating. My skills include excellent communication, problem-solving, and a commitment to customer satisfaction.
Certification
- MS-CIT ( Maharashtra State board of technical education, mumbai)
- Tally ERP9
- Customer relationship management
Art, travel, Photography,adventure,cooking,reading,music
My favourite hobby is travelling because I love discovering new cities and places around the world. I often save up for months to plan a trip every year. I love friends’ trips and family outings but solo travelling brings me the real adventure and thrill to venture into new places all by myself
Additional Information
- I awarded as a good customer service in 2019 in best performance provided.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Customer Service Associate
Space Landmark
02.2021 - 12.2023
Customer Service Associate and Accounting Manager
TVS Motor Company
04.2017 - 12.2020
Bachelor of Commerce - Accounting And Finance
Tuljabhavani College Tuljapur
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