Lokesh Agiwal
Sr.Tech Process Executive
Pune
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Language
Work History
Sr.Tech Process Executive
Infosys Ltd.
12.2023 - Current
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
Administrator
Wipro Technologies
12.2021 - 06.2023
- Provide L1 support to the employees and contractors which includes creating new user accounts, modifying user accounts.
- Tickets are being raised for the issues and Service now is used to deal with the same.
- Created user accounts and assigned permissions.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Process Executive
Cognizant Technology Soutions
03.2019 - 10.2021
- Call to the Insurance company responsible for the Outstanding balances on Patient accounts from the aging reports (Priority to call to insurances is estimated on the filing limit with each. i.e. lower the filing limit – greater the priority to call.
- Manage A/R accounts by minimizing the dollars over 60 days.
- Establish and maintain excellent working relationships with internal and external clients.
- Escalate difficult collection situations to management in a timely manner.
Education
B.Tech - Electronics & Communication
Techno India, Salt Lake(MAKAUT)
KolkataSkills
Access Management Software
Application support
System Configuration
Application installations
Hardware Configuration
Online Chat Support
Access Management Software
Qualitative Skills
- Positive Thinker
- Quick Learner
- Confident
- Possess Leadership Qualities
Disclaimer
I hereby declare that all the above information furnished is correct to the best of my knowledge.
Timeline
Sr.Tech Process Executive
Infosys Ltd.
12.2023 - Current
Administrator
Wipro Technologies
12.2021 - 06.2023
Process Executive
Cognizant Technology Soutions
03.2019 - 10.2021
B.Tech - Electronics & Communication
Techno India, Salt Lake(MAKAUT)