Lokesh G
Chennai
Summary
Results-driven Supply Chain professional with 20+ years of experience in handling end to end supply chain processes, including , planning, scheduling, optimizing inventory levels, logistics and process improvement and negotiating favorable contract with suppliers. A consistent achiever with diverse specialization and expertise in reducing costs, improving efficiency, and ensuring on-time delivery of materials and customer satisfaction. Excellent communication with effective team management skills and cross-functional collaboration. Passionate about leveraging leadership skills to enhance operational performance and profitability. Committed to safety and operational excellence, Seeking to bring my expertise in operations management and strategic planning to a dynamic organization."
Overview
22
22
years of professional experience
Work History
Consultant - Operation Manager
Master Services
01.2023 - 12.2024
- Managed operations and coordinating until the product is 100% delivered to the client with installation from Ordering point, Import and Clearance and delivery to the Rational customers
- Managed safety stocks to ensure smooth line operations of JIT systems for BOSCH
- Implemented a new customer service training program, resulting in a 20% increase in customer satisfaction scores and a 10% reduction in BOSCH customer complaints.
- Responsible for submitting accurate and audited inventory reports at the end of each day to management and Import purchasing.
- Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed
- Oversaw processes and systems for all incoming and outgoing products and supplies in the warehouse , like routing, ordering , picking, inventory, distribution, trash removal
Senior Operations Manager
Proconnect Supply Chain Solutions
06.2022 - 09.2022
- Negotiated contracts with transporters and implemented a new Transporation Management system(TMS) to optimize routing and carrier selection, resulting in a 15% reduction in transporation cost and ade 10% improvement in on-time delivery of Samsung White Goods
- Implemented a new quality control system, reducing product damages by 15% and improving overall dispatching product quality
- Developed and implemented a new safety program, resulting in a 50% reduction in workplace accidents and injuries
National Manager
Accel IT Services
03.2021 - 04.2022
- Skilled in Supply Chain optimization, reducing lead times by 25% by mapping processes and identifying bottlenecks in IMS Business. Implemented demand forecasting model improving forecast accuracy by 20%
- Coordinate the workflow for supply chain and warehousing, freight forwarding, customs clearance and integrated supply chain services to (Panasonic, Logitech, HP, Ricoh & Echo sense.)
- Implemented a data-driven performance management system for 3PL partners, DELTA & Canon improving service levels by 30% and negotiating favorable contract terms that saved the company $2M in the first year.
- Negotiated with 6+ global forwarding agencies and obtained a 30% discount on ocean freight charges within the operational regions.
National Manager
Ensure - Redington Group
12.2017 - 02.2021
- Lead the continuous improvement of supply chain inventory, warehouse operations and logistics while cultivating relationships with partners and suppliers
- Directly trained and managed 6 line managers while leading a total staff of 105 team members.
- ·Optimized last-mile delivery operations by implementing predictive analytics, reducing delivery times by 22% and improving customer satisfaction scores from 4.2 to 4.8 out of 5. (HP Indigo)
- Initiated a performance management system that boosted productivity and improved the cost efficiency of 40+ Service Centre warehouse operations by 15% YoY.
- Conducted detailed Demand Planning analysis, improving forecasting accuracy by 40% for Logitech & Omron Products.
- Optimized inventory levels, through data analysis, achieving a 20% reduction in stocks out and improved on-time last mail delivery from 87% to 98% Logitech, HP Accessories & HP Indigo
- Managing 10k Square meters warehouse across the country, at Chennai, Delhi, Kolkatta, Mumbai, Delhi, Bangalore & Pune
Head of Logistics
Aahaa Stores Private Limited
05.2014 - 12.2017
- Directed the implementation of a new ERP system, reducing process inefficiencies by 40% and improving Inventory data accuracy and accessibility across departments
- Conducted efficient warehouse operations, reducing order fulfillment cycle by 30%
- Implemented advanced logistics management systems, resulting in a 20% reduction in B2B transportation costs for Wipro , TCS , ICICI Bank & Indusand Bank supplies
- Optimized inventory level across multiple warehouses by implementing a demand forecasting model, reducing excess stock by 25% and improving cash flow
- Co-led a cross-functional team to redesign operational strategies, cutting operational expenses by 15% while maintaining service quality
Senior Executive
Amway India Enterprises
09.2002 - 09.2013
- Managed a supply chain team of 25 employees across 4 Distribution Centres
- ·Planned Roadshow activities to streamline supply chain with other functional area to grow the business under strong competition, achieving YoY growth of 25%
- Negotiated high-value courier contracts, realizing an average of 15% cost reduction per delivery and improved our home delivery service level by 95% from 82%
- Revamped the periodical inventory auditing process, incorporating barcode scanning and real-time data analysis, which cut inventory discrepancies by 30% and enhanced operational efficiency
- Pioneered the adoption of a mobile app for real-time communication between drivers, dispatchers, and customers, reducing call center volume by 40% and enhancing overall service quality.
Education
MBA - Marketing
Periyar University
Salem03-2011
Associate of Arts - Marketing Management
Annamalai University
Chennai, India03-2001
BBA - Business Administration
University of Madras
Chennai03-2000
Skills
- Demand and supply chain
- Warehouse operations
- Logistics management
- Problem-solving and Decision making
- Customer service and satisfaction
- Productivity improvement
- Resource management and Leadership
- Budget Planning and Compliance Audit
- Cost Reduction and optimization
- Vendor Relationship Management
- Cross functional team collaboration
- Performance metrics and KPI tracking
Accomplishments
- “Best performer of the Year” in 2015 in aahaa.in
- “Best Employee of the Year” in 2008 in Amway
- " Excellence Club Award” in 2006 in Amway.
Languages
English
Tamil
Hindi
Telugu
Timeline
Consultant - Operation Manager
Master Services
01.2023 - 12.2024
Senior Operations Manager
Proconnect Supply Chain Solutions
06.2022 - 09.2022
National Manager
Accel IT Services
03.2021 - 04.2022
National Manager
Ensure - Redington Group
12.2017 - 02.2021
Head of Logistics
Aahaa Stores Private Limited
05.2014 - 12.2017
Senior Executive
Amway India Enterprises
09.2002 - 09.2013
MBA - Marketing
Periyar University
Associate of Arts - Marketing Management
Annamalai University
BBA - Business Administration
University of Madras
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